Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
Carrier Controls designs, develops, and manufacturers control solutions for the HVAC, refrigeration, and related markets globally.
The Account Manager will be responsible for maintaining and growing all facets of the customer relationship to drive world class customer satisfaction within the Residential business segment. They will promote Carrier Controls capability to increase revenue and market share, support segment needs for quality, delivery, quoting, and new business opportunities. They will also drive and monitor actions within cross functional business teams. The available opportunity is a critical and comprehensive role within Carrier’s fast-paced and growing Residential controls market. It requires a self-directed leader for achieving and exceeding product and business growth targets while simultaneously driving improved quality, delivery, demand planning and customer satisfaction.
This position can be located in Fort Wayne, IN , Indianapolis, IN or Syracuse, NY.
Key Responsibilities
Customer Satisfaction
Hold regular customer status reviews via zoom and factory visits. Drive customer satisfaction to an extremely satisfied level. Maintain customer dashboards, action registers and track customer initiatives.
Quality
Work with customer factories to ensure products are meeting quality expectations. Define project requirements, priorities and provide overall direction to help coordinate initiatives being led by quality engineers.
Delivery
Review customer factories monthly on time delivery reports and work with Carrier Controls customer service and Logistics department to achieve 100% OTD. Work with customer service, manufacturing, and sourcing to expedite customer pull-ins or problem shipments.
Forecasting
Work with customer factories monthly to generate an accurate 12 month forecast. Provide market intelligence for each business area to support monthly forecast adjustments.
Quoting
Work with the product manager to determine customer pricing. Generate quote letters for product updates and new product introductions. Review and update product transition plans with Customer Service and the demand planning team.
New Business
Identify new business opportunities and support the product manager developing Business Opportunity Proposals and engineering development plans. Identify opportunities to grow segment sales year over year.
Required Qualifications
Bachelors degree
4+ years of experience in development and execution of product strategies for customers
Ability for domestic travel 25%
Preferred Qualifications
HVAC and refrigeration controls experience
Customer centric focus
Leadership effectiveness across departments and functions
Project and program management
#LI-Hybrid
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
