Job Description

🏢 About the Role

A mission-driven performance marketing agency is hiring an Account Manager (AM) to support and grow partner relationships across the higher education and nonprofit sectors. This role is centered on owning day-to-day partner success — keeping campaigns on track, deliverables aligned and on time, and performance moving in the right direction.

You’ll work closely with an Account Director (AD) on larger accounts, while independently owning partners as their primary point of contact. If you’re organized, proactive, and love being the glue that keeps multi-stakeholder work running smoothly, you’ll feel at home here.

This is a remote role, paid in USD, with compensation based on experience and scope.

🌍 About the Agency

This agency works exclusively with universities and nonprofit organizations — partners doing work that improves communities and expands opportunity.

Their mission is simple:

To build a better agency for organizations building a better world.

They combine sharp strategy, creative excellence, and data-driven execution to drive meaningful outcomes like enrollments, applications, inquiries, donations, and awareness.

The culture is built around high ownership, strong collaboration, and continuous improvement. They care deeply about both results and relationships — internally and externally.

🛠 What You’ll Do

You’ll be the operational and relational backbone for your accounts, ensuring partners feel supported and internal teams stay aligned.

• Be the main day-to-day contact for assigned partners, keeping communication clear, proactive, and partner-first

• Run partner check-ins for owned accounts with strong agendas, alignment notes, and follow-through

• Translate partner needs into actionable internal direction and keep detailed records on scope, deliverables, and status

• Coordinate campaigns end-to-end, ensuring timelines, quality, and scope stay tight

• Monitor performance with the paid media team, pull reports, and surface insights that drive smarter decisions

• Keep creative, media, and analytics teams aligned so execution stays smooth and predictable

• Track progress against partner goals including budget pacing, inquiries, applications, and enrollments

• Spot retention, renewal, and upsell opportunities early and support proposals alongside the Account Director

• Jump into onboarding and new business support when needed to help partnerships start strong

• Assist with account financial health by supporting reporting accuracy and following up on invoicing as requested

✅ What We’re Looking For

You’re confident owning partner communication and keeping complex workflows organized.

• 3+ years of experience in Account Management (marketing/agency experience preferred)

• Strong project management and organizational skills

• Excellent communication — clear, friendly, proactive, and solutions-oriented

• Ability to translate partner needs into actionable internal direction

• Comfortable using Asana or similar project management tools

• Analytical mindset with experience reviewing performance reports and campaign data

• Ability to manage multiple priorities in a fast-paced agency environment

• Native or near-native English fluency

🌟 Bonus Points

• Experience in higher education marketing

• Worked with mission-driven organizations or nonprofits

• Exposure to renewals, retention, or upsell support

• Experience collaborating with creative, paid media, or analytics teams

💰 What You’ll Get

• 💵 Competitive USD compensation based on experience and scope

• 🌍 100% remote role

• 📈 High ownership and meaningful partner impact

• 🤝 Supportive, systems-minded, partner-first culture

• 🎯 Work that blends relationships, performance, and operations

• 🚀 Growth opportunities inside a fast-moving agency environment

🧩 Why This Role Might Be a Fit

✅ You love owning partner success end-to-end
✅ You’re naturally proactive and hate letting things slip
✅ You translate messy needs into clear next steps
✅ You care about performance, not just process
✅ You enjoy balancing communication, operations, and execution
✅ You want your work to support organizations doing meaningful work

🧭 Interview Process

1. Application Review – resume + relevant experience

2. Intro Call – background, relationship style, and agency exposure

3. Interview w/ the Team – partner management and workflow experience

4. Interview w/ Leadership – overall fit, values alignment, and role expectations

5. Offer

6. Hire - Welcome to the team!

Timeline: usually 2–3 weeks.

📩 Ready to Apply?

Send your resume and a short note on your account management experience and approach to partner success.

If you’ve worked in agencies, higher education, or nonprofit environments, we’d especially love to hear from you.