Job Description

•  Interacts with and provides support to existing customers primarily by phone to increase sales of   company products.
•  Acts as primary liaison between customers and the company; maintains positive client relations   and ensures customer needs are met in a manner that is sustainable and beneficial.
•  Drives adoption and usage of Company products.
•  Drives course registrations to Company events.
•  Cultivates and builds continuing relationship and customer experience with client by following up   and ensuring all concerns are addressed and needs are met.
•  Analyzes choices of customers’ designated services and purchase history to suggest suitable   products.
•  Upsells and cross-sells compatible products to customers; demonstrates how certain products can   enhance customer’s current success.
•  Educates Customers on production information including function, specifications, purpose, and   product design developments.
•  Manages and responds to customer concerns and problems.
•  Identifies and utilizes best practices to achieve sales results.
•  Attains sales deals and achieves high levels of customer satisfaction.
•  Develops and maintains contacts within industry to provide information and remain abreast of   competitors’ activities.
•  Creates and confidently delivers sales pitch that highlights the superiority of the company’s   products and builds brand awareness.
•  Maintains initiative to discover and attract new business in a manner that is professional, efficient,   and honest.
•  Sponsors seminars and continuing education programs as well as provides studies and product   information to customers as necessary.
•  Arranges and provides shipment and demonstration of products by sales personnel.
•  Performs other related duties and projects as business needs require at the direction of   management.

• Bachelor’s degree preferred.
• Minimum of three (3) years of experience in sales.
• Minimum of two (2) years of customer service experience.
• Previous experience in the dental industry or medical device industry a plus.
• Frequent travel is required