Job Description

JOB PURPOSE:

The Account Manager is responsible for managing client relationships, leading day-to-day operations, and ensuring the successful delivery of campaigns. Acting as the main point of contact for clients, the Account Manager balances strategic thinking with flawless project execution. This role might mentor junior team members and collaborate closely with internal departments to maintain high-quality standards, client satisfaction, and account profitability.

DIMENSIONS:

• Financial: Responsible for input and monitoring of financial estimates, budgets, and profitability tracking for assigned accounts.
• Non-Financial: Responsible for client servicing quality, internal coordination, and team development within assigned projects.

RESPONSIBILITIES AND TASKS:

• Act as the focal point for assigned client accounts, leading day-to-day communication and ensuring alignment with client expectations.
• Manage projects from briefing to delivery, including timelines, budgets, production, and reporting ensuring on-time and high-quality execution.
• Develop clear and insightful client briefs that translate marketing objectives into actionable plans for internal teams.
• Lead the preparation and delivery of client presentations, ensuring strategic and creative clarity.
• Oversee social and digital content delivery, ensuring all materials adhere to approved calendars and brand guidelines.
• Build and maintain strong client relationships based on trust, accountability, and value creation.
• Identify upselling and cross-selling opportunities in collaboration with senior management.
• Partner with strategy, creative, and media teams to deliver integrated campaigns and proactive recommendations.
• Provide strategic input in discussions related to market trends, audience insights, and competitive landscapes.
• Support quality assurance across all deliverables, reviewing materials before client submission.
• Mentor Account Executives and Senior Account Executives, providing guidance, feedback, and development opportunities.
• Handle conflict resolution and problem-solving within accounts to ensure smooth collaboration and client satisfaction.
• Report on account financials as per agency processes.

WORK CONTACTS:

• Internal: Account Management, Strategy, Creative, Studio, Media, and Finance Teams.
• External: Clients, Production Houses, Suppliers, and External Partners.

Requirements

JOB SPECIFICATIONS:

• Education: Bachelor’s degree in Marketing, Advertising, Business, or a related field.

• Experience: 4–6 years of experience in account management or client servicing, including managing medium-to-large accounts within an advertising or marketing agency.

SKILLS

Quality and Delivery

• Ability to review and QA all deliverables for accuracy and brand alignment.
• Ability to maintain attention to detail under pressure and tight timelines.
• Ability to enforce process discipline across briefing, revisions, and approvals.

Client and Strategic Relationships

• Ability to act as the main focal point for clients and manage expectations.
• Ability to build trust through reliability, responsiveness, and value creation.
• Ability to spot upsell and cross-sell opportunities with senior guidance.

Strategic and Analytical

• Ability to translate business and marketing objectives into clear briefs.
• Ability to connect audience, market, and competitive insights to recommendations.
• Ability to align execution with the client’s strategy and KPIs.

Communication and Presentation

• Ability to lead external presentations with clarity and structure.
• Ability to write concise briefs, contact reports, status updates, and proposals.
• Ability to handle difficult conversations with diplomacy and professionalism.

Project and Financial Management

• Ability to plan and manage timelines, scopes, resources, and dependencies.
• Ability to build estimates and track budgets, billing, and profitability.
• Ability to maintain accurate documentation and forecasting per agency processes.

Leadership and Team Development

• Ability to coach AEs and SAEs, delegate tasks, and review outputs.
• Ability to drive collaboration across strategy, creative, media, studio, and production.
• Ability to resolve issues and remove blockers to keep work moving.

Personal Attributes

• Strong ownership mindset and accountability for outcomes.
• High organization and prioritization in a fast-paced environment.
• Proactive problem solving with a solution-first approach.

Digital and Social Execution

• Ability to oversee accurate and timely social posting against approved calendars.
• Ability to enforce platform best practices and brand guidelines.

Languages and Tools

• Fluency in English and Arabic, spoken and written.
• Proficiency with presentation, spreadsheet, and project management tools.