Job Description

About Arbolus

Arbolus is the next-generation customer diligence platform, redefining how private equity investors and consultants access real, actionable, and differentiated customer insight on SaaS and technology companies.

At the core of our platform is the world’s largest database of attributable B2B customer reviews, giving investment and origination teams direct access to unique customer sentiment and a true strategic advantage to run faster, more confident diligence on the world’s leading software assets.

Since 2018, we’ve redefined the traditional expert network model with a tech-driven approach that delivers high-impact insight at the speed of modern dealmaking. Arbolus stands out through its unique database of customer reviews accessible via the Arbolus Customer Review Library, Canopy, our market-first automated Q&A tool, and our unmatched standard of client service, because great technology should always be backed by great people.

Headquartered in London, Arbolus is a venture-backed scale-up with 170+ employees across four global hubs, including Barcelona, New York, New Delhi and San José. Following a $20M Series B, we are rapidly expanding our U.S. presence as we execute our mission: to digitize human knowledge and make it instantly accessible and actionable.

About the role

As Account Manager for Private Equity & Corporate clients, you'll own a portfolio of high-value accounts spanning private equity firms and direct corporate clients (strategy, M&A, corporate development, and commercial teams). You'll be the day-to-day relationship lead - driving adoption, identifying expansion opportunities, and ensuring clients get exceptional value from Arbolus.

This is a quota-carrying role focused on net revenue retention and upsell within an existing book, working closely with delivery, product, and senior commercial leadership.

Key responsibilities you will be in charge of

• Own and grow a portfolio of existing private equity and corporate client accounts as the trusted day-to-day commercial lead

• Drive revenue retention and expansion - through expert-network call-credit upsell, customer-review-library subscription growth, and unlocking new use cases across the accounts

• Run regular check-ins, quarterly business reviews, and strategic conversations with deal teams, operating partners, and corporate stakeholders

• Map and expand within each account - building relationships beyond your primary contact into adjacent teams, funds, and portfolio companies

• Translate the Arbolus product and roadmap into clear value for PE deal teams (diligence, value creation) and corporate teams (M&A, market intelligence, customer insight)

• Partner closely with delivery to ensure project quality, resolve escalations quickly, and turn strong delivery into commercial momentum

• Track account health, usage trends, and renewal timelines - flagging risks early and acting on them

• Maintain accurate pipeline, activity, and forecast records in HubSpot

• Represent Arbolus at client meetings, industry events, and in-person visits across key US hubs

Requirements to succeed in this role

• 4–6 years of experience in account management, client success, or a commercial role - ideally selling into private equity, corporate strategy, or M&A buyers

• Working knowledge of how PE firms operate (deal teams, portfolio operations, value creation) and/or how corporate strategy and M&A teams buy research and expertise

• Proven track record of hitting retention and upsell targets in a quota-carrying role

• Strong commercial instincts - you naturally spot expansion opportunities, navigate to the right buyer, and know how to position value

• Excellent communicator and relationship builder, comfortable engaging senior stakeholders

• Highly organised and data-driven, able to manage a large portfolio of accounts in parallel without dropping the ball

• Proficient with HubSpot or a comparable CRM, and comfortable in a fast-paced, high-growth environment

• Self-starter who thrives with ownership and autonomy

Nice to have

• Prior experience at a market-data company, a SaaS sales organisation, or an expert network

• Existing relationships within the PE or corporate strategy ecosystem

• Experience selling or managing accounts for a data, research, or intelligence platform serving PE or corporate buyers

What we offer

• A competitive base salary ($110k-$140k) plus variable bonus tied to performance and growth

• 18 days of paid time off + 10 bank holidays per year to recharge and rest

• Comprehensive health insurance benefits to keep you and your family covered

• A commuter benefits program to make getting to work easier and more cost‑effective

• 401k Retirement Saving Plan with a 4% matching formula — for every dollar you contribute, we’ll add an extra 4%, up to IRS limits

• Top‑tier equipment (MacBook Air, Apple iPhone, Poly Voyager Headset) so you have the best tools from day one

• Discount on ClassPass Membership
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Arbolus is committed to providing reasonable adjustments for qualified individuals with disabilities, in our job application and/or interview process. If, due to a disability, you need assistance or adjustment in completing your application please email us at talent@arbolus.com Please put "Reasonable Adjustment" in the subject line and provide a brief description of the type of assistance you need. Please note that this inbox is not monitored for application status update requests.

We are unable to sponsor or take over sponsorship of an employment Visa at this time. All job applicants must be authorised to work for any employer in the country where the position is indicated to be based.