David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Portuguese speaking Account Manager for their office in Athens, Greece.
Position: Account Manager
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
Remuneration: Base salary
DUTIES & RESPONSIBILITIES:
Manage and develop relationships with existing business clients within the assigned territory
Support customers with renewals, products, and service-related solutions while identifying upselling opportunities where applicable
Act as the main point of contact for customer accounts and maintain high levels of client satisfaction
Guide customers through onboarding processes and encourage strategic product adoption
Monitor customer engagement and proactively identify retention or growth opportunities
Address customer concerns and help resolve issues impacting product usage or satisfaction
Maintain regular outbound communication with clients via phone and email
Provide accurate sales forecasting and maintain updated account information
Build strong working relationships with both internal and external stakeholders
Maintain strong product and service knowledge to effectively support customer needs.
REQUIREMENTS:
Native or proficient Portuguese speaker with good command in English (B2 level and higher)
Previous experience in account management, sales, customer success, or client relationship management
Strong communication and relationship-building skills
Commercial mindset with customer-oriented approach
Ability to work towards individual and team targets
Strong problem-solving and organisational skills
Good knowledge of Microsoft Office tools
Ability to work in a fast-paced and target-driven environment
Confidence in handling outbound client communication.
BENEFITS:
Private health and life insurance including dental and eye care
Access to corporate gym facilities
Daily performance allowances based on office or hybrid presence
Performance-based bonuses and additional incentive programs
Structured onboarding and training support
Relocation support
And many others!!!
David Kennedy Recruitment Ltd delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
Established in October 2018, DKR is a virtual UK-based limited company, comprising of 150+ staff located across the globe, with fluency in 32 languages.
As a prominent figure in the multilingual recruitment sector, DKR specializes in BPO (including eCommerce, Telco, Digital Media, Automotive, Tourism, Banking, Electronics, and FMCG), Hospitality, SaaS, IT, Forex, Crypto, and iGaming industries.
