Job Description

Location: Europe

Travel: Approximately 60% across Europe, depending on business needs

Job Type: Full-time, Hybrid

How You’ll Make an Impact

As Account Manager, you will manage and expand relationships with customers across Europe and multiple end-use markets. You will represent a portfolio of specialty chemicals, including hyper-dispersants, resins, polymers, and waxes, with a focus on construction, ceramics, labels, paper, and packaging. Combining strategic account management with technical and commercial expertise, you will drive sustainable sales growth, strengthen customer satisfaction, and serve as the primary point of contact for customers across the region.

• Build and maintain strong, long-term relationships with European customers by understanding their needs and delivering an excellent customer experience.
• Identify and convert opportunities to grow existing accounts through cross-selling, upselling, and new applications, while achieving agreed sales targets and key performance indicators.
• Develop and execute strategic account plans for key customers, aligning their business priorities with Lubrizol’s product portfolio and capabilities.
• Partner with technical and research and development teams to develop tailored solutions that address customer challenges and application requirements.
• Monitor market trends, competitor activity, and customer feedback to inform commercial priorities, product development, and go-to-market strategies.
• Lead pricing, contract, and service agreement negotiations to create sustainable value for customers and Lubrizol.
• Provide accurate sales forecasts, track account performance, and report key commercial metrics to senior management.
• Collaborate with marketing, product development, supply chain, and other internal teams to ensure reliable and seamless delivery of products and services.
• Conduct all activities in accordance with applicable industry regulations, regional requirements, and Lubrizol policies.

Required Qualifications that Enable Your Success

• Bachelor’s degree in business, chemistry, chemical engineering, or a related field.
• Minimum of 5 years of B2B account management or sales experience, preferably in inks, dispersions, printing, performance coatings, or a related specialty chemicals industry.
• Strong knowledge of inks, dispersions, and their applications in printing, packaging, textiles, or related markets.
• Fluency in English, with the ability to communicate effectively with customers and colleagues across Europe.
• Excellent interpersonal, presentation, and communication skills, with the ability to build trust and influence decision-makers.
• Ability to understand and communicate technical product information and work effectively with technical and research and development teams.
• Demonstrated commercial acumen, including sales growth, contract negotiation, forecasting, and management of complex accounts.
• Willingness and ability to travel approximately 60% of the time across Europe, depending on business needs.
• Proficiency with customer relationship management software, Microsoft Office, and data analysis tools.

Preferred Qualifications that Drive you Forward

• Advanced degree or relevant professional certification.
• Proficiency in an additional European language, such as German, French, Spanish, or Italian.
• Experience using Salesforce or a comparable customer relationship management platform.
• Commercial experience in construction, ceramics, labels, paper, or packaging markets.

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