Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London (UK), Ghent (Belgium), and Chicago (US), and are rapidly expanding. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.
We’re looking for an Account Manager to join our team and manage our existing client base in the Netherlands while ensuring continuous satisfaction and success!
You'll be the go-to partner for our customers after implementation, helping them unlock the full potential of Qargo. You'll build strong relationships, guide customers towards success, and work closely with colleagues across the business to ensure a seamless experience, high satisfaction, and valuable customer feedback that shapes the future of our platform
This is a remote role based in the Netherlands, with regular (weekly) travel to customers across the country For this role we are specifically looking for people located in the Amsterdam-Utrecht-Rotterdam area.
Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success
Act as key account manager schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs.
Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation.
Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences.
Provide training and guidance to clients to help them maximise the benefits of our platform.
Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress.
3–4 years of experience in account management, customer success, or another client-facing role.
Experience in the transportation industry; knowledge of container transport is a strong plus.
Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations
Comfortable with upselling and commercial objectives You think long-term, but also have a natural commercial drive and enjoy giving presentations or demos.
Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships.
Excellent problem-solving skills and a proactive, customer-centric mindset
Confident working both independently and collaboratively, managing multiple priorities with ease.
Fluent in Dutch and English both spoken and written.
Comfortable visiting clients regularly Ideally, you’re based in the Randstad region: Amsterdam-Utrecht-Rotterdam.
A competitive salary package and benefits.
Growth opportunities in a fast-scaling tech company.
Flexible working hours and the freedom to use your home office as your base.
Being a part of a driven and inclusive team that is transforming the logistics industry.
Our Transport Management System for road transport companies allows you to decrease your administrative workload and focus on the things that really matter:
- customer experience
- increasing operational efficiency
- achieving a financially healthy transport company
We built our Transport Management System from the ground up with the sole purpose of empowering transport companies and their staff to be more efficient and successful. We translated the needs of transport companies into user friendly software that aligns with your existing processes. This results in faster implementations and reduced need for training.
