Job Description

Why Join Sodexo?

At Sodexo, you’ll be part of a team that keeps operations running smoothly and helps communities thrive every day. From corporate workplaces to remote and mine-site operations, your work will have real, visible impact where it matters most. We offer meaningful careers and opportunities to grow, in a culture where safety, inclusion, wellbeing and purpose shape how we work, so you can truly belong, act to make an impact, and thrive.

What's the Role

An exciting opportunity has become available for an experienced Account Manager to join our premium corporate hospitality team. Based onsite in Sydney CBD, this role will oversee operations across both our Sydney and Melbourne locations.

As the key client contact, you will be responsible for managing all aspects of the account including administration, commercial performance, safety, marketing initiatives, events coordination, stakeholder engagement, reporting, and team leadership. Leading a team of approximately 12 hospitality professionals across both locations, you will drive a high-performing culture focused on exceptional service delivery and customer experience.

You will play a pivotal role in ensuring exceptional service delivery, driving engagement initiatives such as themed events and Happy Hours, and maintaining strong client relationships while delivering against operational and financial objectives.

Key Responsibilities

• Manage and oversee the day-to-day operation of both the Sydney and Melbourne accounts.
• Lead, coach, and develop a team of approximately 12 hospitality professionals across multiple locations.
• Manage team performance, training, engagement, and workforce planning.
• Act as the primary point of contact for client stakeholders and maintain strong working relationships.
• Lead all account administration, reporting, compliance requirements, safety and culinary team.
• Monitor commercial performance, budgets, and operational KPIs.
• Coordinate and deliver marketing initiatives including themed events, promotions, and Happy Hour activations.
• Plan and oversee client events and hospitality functions.
• Ensure compliance with workplace health and safety, food safety, and company policies.
• Prepare and present internal and external reports to key stakeholders.
• Work collaboratively with onsite hospitality teams to ensure exceptional service delivery.
• Support front-of-house operations during service periods and engage directly with customers.
• Identify opportunities for continuous improvement, innovation, and enhanced customer experience.

About You

• Previous experience in Account Management, Hospitality Management, Venue Management, or a similar leadership role.
• Demonstrated experience leading and developing hospitality or service-based teams.
• Strong experience managing client relationships and stakeholder engagement.
• Proven ability to manage budgets, commercial performance, and operational reporting.
• Experience coordinating events, hospitality activations, or customer engagement initiatives.
• Excellent organisational, administrative, and project management skills.
• Strong understanding of workplace health and safety requirements.
• Exceptional communication and presentation skills.
• A hands-on leadership style with a passion for customer service.
• The ability to manage multiple priorities across two locations.
• Full unrestricted working rights within Australia.

Why Choose Sodexo?  

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.  

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.    

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.  

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!   

How to apply?  

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.   

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.  

What are you waiting for? Submit your application today and become part of the Sodexo family!