Job Description

The Account Management team is a sales team and part of Meta's Small Medium Business Group. The team is focused on enabling businesses to grow by connecting them to customers across Meta platforms using Meta advertising solutions. Account Managers are directly responsible for driving revenue, building relationships and helping clients grow their own business results on Meta through client-centric consultation, education, and support. Ideal candidates will have experience in pipeline management, experience to drive marketing strategy coupled with a willingness to roll up their sleeves and execute their sales tactics. Success in this position requires demonstrated consultative sales, coaching, and client service skills, a willingness to experiment, can collaborate effectively in a team-focused environment with evolving priorities, and a passion for helping others to achieve results.

Responsibilities
Drive revenue growth for our organization and the businesses we support
* Be an expert in Meta's solutions for businesses of all sizes and tailor recommendations strategically to suit varying client needs
* Improve performance of our client's marketing spend in a client-centric manner
* Align clients KPIs with Meta solutions to drive incremental value
* Grow revenue, educate and lead strategic conversations with businesses of all sizes and complexity
* Become an expert in Meta's solutions for businesses of all sizes and adopt recommendations quickly to suit varying client needs
* Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues

Qualifications
5+ years of experience in performance marketing, digital marketing / agency, consulting or related account management roles
* Fluency in English and Japanese is required as this role will collaborate with stakeholders internally and externally whose usual business language is English and Japanese
* Can effectively prioritize and manage tasks within a fast-paced environment while maintaining strict attention to detail
* Experience in identifying problems, analyze data, and develop actionable insights through structured problem-solving methods
* Experience in engaging with C-level stakeholders and building trust-based relationships across functions Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
* High AI proficiency is a plus
* Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
* Experience managing complex, multi-stakeholder sales cycles is a plus
* Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)