Job Description

Locations: Georgia, United States

Position Type: ['Full-Time']

Req ID: 6266

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary and Responsibilities

Acentra Health is looking for an Account Manager, Mid to join our growing team.

Job Summary:

The Account Representative serves as the primary point of contact between clients and Acentra Health, supporting day-to-day account management activities and building strong customer relationships. This role is responsible for responding to client needs, coordinating resources and services, facilitating training and educational programs, and ensuring successful delivery of contracted services.

The Account Representative partners with internal teams to address client requests, support engagement initiatives, and promote customer satisfaction. This position also assists with outreach efforts, account reporting, and implementation activities while maintaining regular communication with client stakeholders. Travel throughout Georgia is required to support onsite meetings, training sessions, workshops, and client engagement opportunities.

Responsibilities:

• Develop and strengthen relationships within a client program for the client.
• Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements.
• Serve as subject matter expert to clients by providing product functionality training and service information.
• Demonstrate the impact of the company's services for cost reductions and operations improvements.
• Speak regularly with clients to provide operational updates, product updates, technical support and other account-related reports.
• Work directly with operations team to ensure adherence to contract requirements and SLAs.
• Track progress towards deliverables and operational milestones to provide weekly updates to management.
• Prepare and maintain monthly operational reports required for delivery to client based on contract performance.
• Provide billing information to finance department to ensure accurate and timely payment from clients.
• Responsible for gathering information associated with business requirements and proposals for client.
• Coordinate ad-hoc requests with the appropriate operational group and provide deliverables directly to the client.
• Facilitate the implementation process, connect operations, finance and clinical areas to the new client.
• Serve as key member of the implementation team, acting as implementation manager as needed.
• Work directly with account management team to identify up-sell and new business opportunities.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Qualifications

Required Qualifications

• High school diploma or GED equivalent is required.
• Minimum of 2-3 years of experience in healthcare field.
• Minimum of 2-3 years of experience in business process analysis and improvements.

Preferred Qualifications

• Associate's or Bachelor's degree from an accredited college/university is preferred.
• Proven history in successfully managing multiple projects/client contracts utilizing project management methodologies.
• Knowledge of Information Technology systems and applications.
• Strong knowledge of Microsoft products.
• Strong analytic and problem-solving skills.
• Experience in identifying appropriate business needs of clients.
• Strong writing skills.
• Strong ability to communicate at all levels (staff, executive suite, and external clients).
• High organizational and tracking skills.
• Knowledge of U.S. healthcare industry with concentrated experience in State Medicaid sector.
• Demonstrated high-level achievements in client relationship building and incident escalation management.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay for this position is listed below.

$64,000 to $80,000

"Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

Pay Range

USD $64,880.00 - USD $81,100.00 /Yr.