Are you a dynamic communicator with a sharp sense for logistics and a passion for building lasting customer relationships? At TCI Transportation, we’re looking for a Brokerage Account Manager to join our growing team in North Richland Hills , TX, and be a key player in our mission to deliver exceptional service and innovative freight solutions.
As a Brokerage Account Manager, you will take full ownership of customer accounts — overseeing daily operations, identifying opportunities for growth, and delivering industry-leading service. Reporting directly to the Director, this role requires a go-getter who thrives in a fast-paced environment and is passionate about building meaningful customer connections.
Serve as the primary point of contact for assigned customer accounts.
Coordinate shipment builds, order entry (manual and EDI), and scheduling.
Facilitate route optimizations through efficient routing and planning.
Maximize revenue and load volume while delivering top-tier service.
Maintain weekly communication with all assigned clients.
Foster and grow customer relationships through trust and performance.
Provide accurate quoting and pricing by collaborating with the pricing and sales team.
Ensure precise billing and collaborate with Credit on payment issues.
Anticipate customer needs and resolve shipping challenges efficiently.
Collaborate cross-functionally to meet and exceed customer expectations.
A self-starter who takes initiative and owns results.
A problem-solver who thrives on tackling complex challenges.
A strong communicator with excellent interpersonal skills.
Organized and capable of managing multiple customers simultaneously.
Energetic, accountable, and committed to delivering outstanding service.
Work with a passionate team and grow your logistics career in a supportive, family-owned company.
Family-owned since 1978 with a legacy of trust and innovation.
We live by our values: Integrity, Accountability, Creativity, and Teamwork.
We're committed to each other’s success and our customers' satisfaction.
A "Can Do" attitude isn't just a motto—it’s how we operate.
Family-owned since 1978, TCI delivers nationwide transportation, logistics, leasing, and fleet solutions with a personal touch. With 1,900+ team members and 25+ U.S. locations, we combine expertise, 24/7 service, and a people-first culture to keep supply chains moving—every mile of the way.
TCI Transportation offers Dedicated Transportation Services, Truckload Transportation, Expedited LTL Services and Freight Brokerage Services.
TCI is headquartered in Commerce, CA and has branches in Commerce, Fontana, Bakersfield, Stockton, Phoenix, Las Vegas, NV and offices in Georgia and Texas.
TCI Leasing is part of the Nationalease Network, which has over 700 partner locations nationally providing a national competence to TCI. Our Nationalease membership ensures TCI customers extraordinary value by leveraging the purchasing power of over 525,000 vehicles. TCI Leasing will continue to focus on its commitment to its many customers that span the western states and many diverse industries, and will continue to count on a robust national organization of independent leasing companies in order to provide enhanced value and service.
