Job Description

Position: Account Manager, Legacy Club

Department: Ticket Sales & Service

Reports to: Director, Ticket Sales & Service

The Account Manager, Legacy Club plays a key role within the Ticket Sales & Service team, dedicated to delivering an exceptional experience for our longest-tenured Season Ticket Members. The Legacy Club comprises of Vancouver Canucks Season Ticket Members (STM) who have a membership tenure of 25+ consecutive years with the organization. Through a relationship-first approach and a commitment to world-class customer service, this position is responsible for ensuring members feel recognized, valued, and appreciated for their continued loyalty and support. Managing a portfolio of key STM’s, this role serves as a trusted resource and primary point of contact while also driving business growth through the promotion, renewal, and introduction of new ticket products to both existing and prospective members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Other duties may be assigned as required)

• Manages assigned accounts and develop strong professional relationships with Canucks Legacy Club Members to meet standards of excellence
• Works closely with the Coordinator, Membership Benefits to introduce and execute exclusive Legacy Club only events and benefits
• Identifies opportunities for in-person engagements with Members, including but not limited to in-arena visits, off-site meetings, coffee chats, etc. with a requirement of minimum 1 in-person engagement for every Legacy Club Member per calendar year
• Manages Game-Day Member requests and action all service needs in a timely manner
• Follows up with outstanding accounts and declined payments in a timely manner
• Executes Member retention programs; continue to extend superior customer service and raise service levels on an on-going basis
• Performs game night duties associated with executing upon benefits for Members part of the Legacy Club
• Provides ongoing feedback and recommendations to enhance front line customer service plan, revenue generation, and product development
• Responds to requests outside of typical business hours on occasion and as necessary

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• University degree or diploma in a related field is preferred
• Minimum 3–5 years’ experience in account management, client relations, hospitality, luxury services, or a customer-facing role
• Proven ability to manage and grow relationships with VIP or premium clients
• Strong customer-first mindset with a passion for delivering exceptional service and building long-term client relationships
• Excellent written and verbal communication and interpersonal skills
• A proven team player with a commitment to service excellence
• Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment
• Superior attention to detail and strong organizational and administrative skills
• Flexible with ability to adapt easily to changing priorities and schedules
• A passion for working variable hours, including evenings and weekends
• Self-motivated, positive and engaging attitude
• Extensive computer knowledge, including MS Office (Word, Excel, Outlook, PowerPoint),
• Good working knowledge of presentation and desktop publishing software is an asset

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.