Job Description

Overview

SOFTSWISS is hiring a Junior Account Manager to join our Affilka Team.

We are seeking a client-oriented and proactive Account Manager to own the full cycle of customer support, ensuring strong partnerships, high product adoption, and long-term satisfaction of our clients.

About Product

Affilka is an iGaming affiliate marketing platform designed to help operators manage and optimise affiliate programs. The software product integrates with the SOFTSWISS Casino Platform and Sportsbook. It is managed by a separate, standalone team, while SOFTSWISS has been authorised by Affilka to seek candidates for open roles.

Purpose of the role

You will be responsible for building strong, long-term relationships with clients, ensuring their business needs are understood and addressed, while supporting them in maximizing the value of our product through consulting, training, and continuous guidance. You will act as a trusted partner, helping clients solve technical challenges, adopt best practices, and shape the product roadmap through their feedback.

Key responsibilities

Full platform support:

• building strong long-term relationships with partners and key stakeholders
• understanding business needs and analyzing operational requirements
• assisting with technical issue resolution
• providing day-to-day guidance on product usage
• delivering product training sessions and demonstrations for partners and their teams
• collaborating with the development team, collecting and analyzing product feedback, and directly contributing to product backlog prioritization
• creating user guides and product documentation

Required Experience

• Written and spoken English – B2; Russian - native or close to native
• Knowledge of other languages would be a plus
• Strong communication, problem-solving and analytical skills
• Experience as an Account Manager, Support Specialist, or Consultant for at least 1 year
• Ability to work in a fast-paced manner and manage stress
• Self-organization and ability to prioritize tasks
• Ability to work both independently and in a team
• Negotiation experience would be a plus
• Experience in the IT field would be a plus

Our Benefits

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events