Job Description

The Account Manager serves as the day-to-day operational owner for a portfolio of janitorial accounts. The successful candidate builds trust with clients, sets clear expectations for supervisors and cleaning teams, responds quickly to service issues, and uses inspections and performance data to drive continuous improvement. The role requires strong organization, sound judgment, and the ability to move comfortably between office, client, and job-site environments.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Recruiting Flyer - Frontline

Key Responsibilities

• Own day-to-day relationships with assigned clients; conduct regular check-ins, site visits, and service reviews.
• Translate contract requirements and client expectations into clear work plans, schedules, cleaning standards, and team assignments.
• Recruit, onboard, train, coach, and retain supervisors and frontline janitorial team members in partnership with operations leadership.
• Monitor staffing, attendance, timekeeping, supplies, equipment, and coverage to maintain uninterrupted service.
• Perform routine quality inspections; document findings, communicate corrective actions, and verify completion.
• Investigate and resolve complaints, missed tasks, safety concerns, and service disruptions with urgency and professionalism.
• Prepare account updates, inspection reports, supply forecasts, labor updates, and other operational documentation.
• Support budgeting, labor planning, and account profitability by controlling overtime, consumables, rework, and avoidable service costs.
• Ensure work is performed in accordance with company policies, client site rules, OSHA requirements, and applicable health and safety standards.
• Identify opportunities to improve service quality, strengthen retention, and expand the relationship through additional services.

Qualifications

• Two or more years of experience in janitorial, facilities, hospitality, building services, or a related operations environment.
• Experience supervising employees, coordinating multiple work sites, or managing customer-facing service delivery.
• Strong communication and problem-solving skills, with the ability to set expectations and hold teams accountable respectfully.
• Comfort using email, mobile apps, spreadsheets, scheduling tools, and digital inspection or work-order systems.
• Ability to organize competing priorities, meet deadlines, and remain composed in a fast-paced service environment.
• Valid driver’s license and reliable transportation if travel between client sites is required.
• Ability to pass any legally permitted background, drug, or site-access screening required by the company or client.

Physical Requirements

This position requires frequent walking, standing, bending, reaching, climbing stairs, and moving through active commercial or industrial facilities. The Account Manager may occasionally lift or move supplies or equipment up to 50 pounds and may work around cleaning chemicals, wet floors, noise, and varying temperatures. Reasonable accommodations will be provided in accordance with applicable law.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com