Job Description

Hello! 👋🏽

At Factorial we're looking for a new Account Manager for the Italian Market to help us boost the company to the next level.

Ready to be part of the challenge?

The Role 📜

We are looking for an Account Manager to join our Customer Experience team on-site from our Barcelonaoffice to act as the first point of contact with existing customers, answer their queries, and increase client satisfaction. You will be in charge of onboarding new customer, creating long-term relationships with them, understanding their processes and problems, and detecting product improvements and upsell opportunities.

What will you be doing

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales, product, ops and other internal teams to develop strategic plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales, marketing, product teams regularly

Your Profile 🧐

• A proficient level of Italian is required & professional English. We are international!
• Proven track record of 1-2 years in account management, sales, or customer retention, with a strong focus on upselling and cross-selling to maximize client value and achieve revenue targets.
• Experience with drive client retention and renewal by implementing proactive strategies and tailored solutions to prevent churn and maximize long-term client value.
• Demonstrated expertise in managing complex client needs, building long-term relationships, and identifying growth opportunities within existing accounts.
• Exceptional communication and interpersonal skills to effectively engage and influence stakeholders at various levels.
• Strong organizational skills and an eye for detail to ensure quality and consistency in client interactions.
• Ability to multitask and juggle several responsibilities simultaneously
• Be a protagonist in our mission to exceed expectations and build lasting partnerships If you are ready to take on this exciting challenge, we offer a rewarding opportunity for professional development and success.

Benefits 💆‍♂️

We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment 🤝🏽
• Alan private health insurance 🩺
• Healthy life with Gympass(Gyms, pools, outdoor classes) 🧘🏽‍♀️
• Save expenses with Cobee💰
• Language classes with Yolk Academy 👩🏽‍🏫
• Breakfast in the office and organic fruit 🍏
• Nora and Apetit discounts 🍱
• Pet Friendly 🐶

The financial compensation system for this role is designed to reward achievement and surpassing goals. It includes multipliers, bonuses, and prizes to incentivize performance. The system is structured in a way that the more goals you achieve, the more you can earn. This approach aims to motivate employees to strive for excellence and continuously improve their performance!

Is this you?! Come rock the world with us! 👌

About us 🚀

Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil and Mexico offices. 🌎

Our Values🫀

1. We own it We take responsibility for every project. We make decisions, not excuses.

2. We learn and teach We're dedicated to learning something new every day and, above all, share it.

3. We partner Every decision is a team decision. We trust each other

4. We grow fast We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our website!

#LI-MS4