Job Description

Job Title: Account Manager – Ingredient Solutions, ISC
Location: Mumbai/ Gurugram

At dsm-firmenich we strive to achieve a world where you don’t have to choose between taste, texture, or health - and can enjoy it all. Our innovative ingredients, expertise, and solutions bridge the gap between the delicious, the nutritious, and the sustainable.

Are you ready to be a part of the dynamic & purpose driven sales team & lead sales for Food & beverage business, for Indian Sub Continent

As an Account Manager, Ingredient Solutions, you will be responsible for:

• Overall account management for Ingredient solutions business across Indian Sub Continent.
• Manage market and product development activities as assigned by the Regional Sales Director

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities:

1. To set up, coordinate & execute specific Accounts tactics & plans to realize pre-defined/agreed sales and overall customer relationship objectives, both for the short- and long term. Define and implement a strategic account plan. Translate into Financial profitability and goals both strategically and tactically and be accountable for top line profit.
2. Contribute to develop the sales plan, both strategically and tactically. Monitor and coordinate the execution of the account plan, report based on defined performance indicators and take corrective actions, to achieve the results.
3. Build sustainable cross layer networks in the defined accounts by both direct engagement and by positioning key stakeholders to the right level in the account to speed up development and brick wall running business. Identify long term business opportunities with the account(s) and include these in the account strategy and plan.
4. Define and implement projects with focus on key products, processes, and innovation, and decide on clear PMP structure and accountabilities. Monitor and benchmark competitive products, market requirements and competitive business strategies (competitive profiling) and incorporate benchmarking and competitive profiling in account and sales plans.
5. Lead contract negotiations with the respective account(s) and ensure the conclusion of sales contracts. Coordinate technical service or after sales service activities towards the account.
6. Monitor the complaint process and ensure an appropriate complaint settlement with the account within the agreed timeline. Monitor the account’s payment behavior and act to ensure payment within the agreed payment terms.
7. Follow a definite forecasting internally for the customer requirements and maintain an ongoing healthy opportunity pipeline in CRM along with other CRM hygiene.

We bring:

• A team of diverse employees who aren’t afraid to think outside of the box.
• A truly global and collaborative team that cares about the experience of our employees.
• The encouragement you need to develop and achieve personal growth.
• A role that is crucial on projects and allows you to build your brand.
• A caring and supportive environment where you’re empowered to grow and share your ideas.

You bring:

• Bachelor’s degree in food science or chemistry. Ability to do value / solution selling. Knowledge of industry and markets, good know-how about products and/or applications and demonstrates clear problem-solving skills, ability to work and navigate successfully within matrix organization.
• Prior experience of identifying opportunities to grow the F&B business by meeting or exceeding Sales budgets/targets and maintain professional levels of enthusiasm and energy in key task.
• Ability to communicate professionally with clients (existing and potential) at CXO level and with fellow employees. Keep abreast of legislation and new technology. Working cross-segment with all the other stakeholders of the business
• Autonomous and self-driven professional with ability to learn technical products and communicate them effectively. 8-12 years’ experience in a similar role.
• Experience in SAP preferred not essential. Passion for sales and a proven negotiator with ability to build rapport with customers.
• Experience in Beverages & confectionary in a B2B environment will be added advantage.

About dsm-firmenich:

At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we go beyond, together.

The application process:

Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Avinash Pandey, Talent Acquisition Partner ( avinash.pandey@dsm.com)

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate : there's a place for everyone at dsm-firmenich. Dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role