Job Description

Account Manager Infant & Specialized Nutrition LATAM

Job title: Account Manager ISN LATAM

Location: Colombia or Peru

As Account Manager ISN LATAM, you will be responsible for managing and growing a portfolio of Infant & Specialty Nutrition (ISN) customers across the Andean region, with a primary focus on Colombia, Peru and Chile. The role will support both local and regional customers, as well as regional sites of selected Global Key Accounts, helping to drive sustainable business growth and strengthen strategic customer partnerships.

As part of the ISN Global P&L Unit (GPLU) within HNC, you will work closely with customers, regional commercial teams, Growth Platform teams, and cross-functional partners to identify new business opportunities, commercialize innovative solutions, and deliver differentiated value through dsm-firmenich's science-backed portfolio and capabilities.

Your key responsibilities

• Manage and grow a portfolio of ISN customer accounts across the Andean region, with a primary focus on Colombia, Peru and Chile.
• Build and maintain strong customer relationships with local, regional and multinational customers, including local business with Global Key Accounts.
• Develop and execute customer account plans aligned with business priorities, customer needs and growth objectives.
• Identify new business opportunities and collaborate with Growth Platform teams, Technical Sales, Innovation, Regulatory and Marketing teams to successfully commercialize solutions.
• Drive sales growth by promoting the full ISN portfolio and identifying opportunities for cross-selling and value creation.
• Deliver annual sales, volume and profitability targets for assigned accounts and contribute to broader ISN business objectives.
• Support the implementation of regional and global customer strategies in coordination with Global Key Account teams where applicable.
• Lead commercial discussions, pricing activities and contract implementation in alignment with company guidelines and commercial strategy.
• Develop a deep understanding of customer strategies, market dynamics, industry trends and competitive activity to identify growth opportunities and mitigate risks.
• Maintain accurate opportunity pipelines, forecasts, customer projects and customer interactions within CRM systems.
• Partner closely with Customer Care, Supply Chain, Quality, Regulatory and other internal teams to ensure an excellent customer experience and timely resolution of customer issues.
• Represent dsm-firmenich at customer meetings, industry events, trade shows and other relevant external engagements.
• Provide regular business updates, market intelligence and account performance reporting to internal stakeholders.
• Collaborate effectively across a matrix organization to ensure seamless execution of customer projects and business priorities.

We offer

• A dynamic work environment with many challenges that give you the possibility to work autonomously and with a team in finding the right solutions. You are given the freedom to be creative and proactive.
• An inclusive and multicultural team with respect for everyone.
• Recognition and celebration of your efforts and accomplishments.
• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
• Dedication to creating better futures for customers, communities, people, and the planet.
• Responsibility and accountability in living company values and driving sustainable solutions.

You bring

• Bachelor's degree in Business, Nutrition, Food Science, Life Sciences or a related field.
• 5–8 years of sales, business development or account management experience within nutrition, health, food ingredients, life sciences or related B2B industries.
• Proven track record of successfully managing customer relationships and delivering commercial growth.
• Strong commercial acumen with the ability to identify opportunities, develop business cases and negotiate effectively.
• Experience working within international and matrix organizations.
• Strong relationship-building, influencing and stakeholder management skills.
• Ability to develop account plans and translate them into measurable business outcomes.
• Strong analytical, problem-solving and project management capabilities.
• Knowledge of infant nutrition, clinical nutrition, medical nutrition, functional ingredients or related markets is preferred.
• Understanding of the LATAM nutrition and health market landscape, particularly within the Andean region, is an advantage.
• Experience with CRM systems and commercial reporting tools.
• Excellent communication and presentation skills in English and Spanish; Portuguese is an advantage.
• Willingness to travel across the Andean region and broader LATAM region as required.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Our Application Process

Please note that the new organizational leader is currently listed as the hiring manager, while details of the direct reporting manager will be confirmed and shared at a later stage.

Information about the recruitment process and next steps will be shared during the application journey.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.