Job Description

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About the role and team

Uber is looking for a sharp, results-oriented Enterprise Account Manager. In this role, you’ll lead revenue-generating and retention initiatives across our most strategic customers while managing the day-to-day relationship of these accounts. You will be the bridge between our technology and uncovering new ways to increase revenue through expansion, presenting quarterly business reviews, and driving product adoption.

Success in this role requires a high degree of adaptability and grit. You’ll need to navigate the messy reality of shifting priorities and internal complexity to unlock value for clients who operate in a traditional, high-stakes industry. This is a role for someone who thrives on ownership and is energized by the challenge of turning ambiguous customer problems into structured growth plans.

What you’ll do

• Grow and retain a book of business through account expansion, upselling, and cross-selling while navigating the long-term trust-building cycles of the automotive industry.
• Identify and build a pipeline of growth opportunities that drive tangible value for both the customer and Uber, often working with imperfect information to unblock deals.
• Manage the account lifecycle end-to-end, from negotiating complex renewals and amendments to resolving production blockers when the stakes are high.
• Derive qualitative and quantitative insights from customer stories and data trends to influence product, marketing, and support teams.
• Iterate and improve on internal playbooks and tools, constantly figuring out what is slowing the team down as we scale this new vertical.
• Lead quarterly business reviews with executive-level stakeholders, translating technical system value into clear business outcomes.

Basic Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years of B2B experience in a client-facing function (Account Management, Sales, or Customer Success).
• Experience working against revenue-driving goals and measurable quotas.
• Proficiency in data-driven decision-making and using CRM tools like Salesforce.
• Proven ability to navigate high-ambiguity environments and build processes from the ground up.
• Strong systems thinking with the ability to manage complex projects while minimizing waste.

Preferred Qualifications

• Previous experience in a marketplace business

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.