WESTERN FUNDING INC. | Mid to Late-Stage Collections
Las Vegas, NV | On-site
The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio. You’ll work with customers whose accounts are 31–60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses.
Negotiate with customers to develop payment plans that fit their individual situations.
Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies.
Collaborate with teammates and contribute to the department’s overall success.
Manage a high volume of calls efficiently and professionally in a fast-paced environment.
Use skip-tracing tools to locate customers or collateral when needed.
Work closely with repossession agents to secure collateral when necessary.
Reduce delinquency within your assigned queue and contribute to department-wide goals.
Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.
Type at least 35 WPM with strong computer and data-entry skills.
Excellent communication and negotiation abilities with professional phone etiquette.
Flexible schedule – willing to work overtime and weekends when needed.
Able to multitask and stay organized in a fast-paced environment.
Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA)
Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications.
Team-oriented with a positive, dependable attitude.
2+ years of experience in a collections environment preferred.
Auto collections experience and knowledge of repossession or skip tracing strongly preferred.
FULL TIME BENEFITS
ABOUT US
Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.
Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Western Funding is a fast growing, specialized consumer finance company and subsidiary of Westlake Financial Services, providing automobile financing to borrowers with limited access to traditional credit. Western Funding enables the origination, accepts assignment of and services installment loan contracts originated by its national network of automobile dealers. Dealers own their portfolios and share in the collections on the associated installment loan contracts.
Our present and future success as a company is deeply rooted in our employees and culture. Western Funding believes that an important enabler to achieving our business objectives is a culture that supports and enhances our activities in pursuit of making our program more valuable to our dealers. To that end, we have established a set of six core values that we ask all team members to live by. We will increase our likelihood of success if we are:
♦ Fun
♦ Accountable
♦ Strategic
♦ Team-Oriented
♦ Efficient
♦ Respectful
Our team members are vested in our success and in living our core values. If you are interested in being a part of what we are building here, come join us! Visit our website to find career opportunities with Western Funding.
