Job Description

Customer Service Representative (We’ll Train You!)

1st Shift | Monday–Friday | 8:00 AM – 5:00 PM

Full-Time | Competitive Pay + Overtime Opportunities

Build Something You Can Hold in Your Hands

At Sheridan, your work doesn’t disappear into a spreadsheet—it becomes books, catalogs, and printed materials people use every day. Achieve superior customer satisfaction and coordinate the successful execution of all jobs within each assigned account.

What You’ll Do

• Understand customer nuances to effectively represent them within the organization; communicate with internal departments; resolve customer concerns
• Accurately review, interpret and communicate all incoming instructions from customers to internal departments to ensure that high-quality products and services are delivered and exceed customers’ expectations.
• Collaborate with the sales force in establishing and maintaining good working relationships with customers, including preparing for and occasionally attending customer visits and identifying and communicating new opportunities to Sales Rep.
• Request estimates and accurately quote prices to customers based on estimating proposal. Ensure customer prices are accurately recorded including additional costs associated with each product/service
• Proactively guide customers through production workflow, educate and recommend enhancements

What We’re Looking For

No Printing experience? No problem—we’ll train you.

We’re looking for people who:

• High School Diploma or GED
• Minimum of 2 years’ experience in Customer Service or Account Management.
• Proficient with Microsoft Office Suite or related software
• Must possess a capacity and willingness to learn a variety of computer software applications including, but not limited to, order entry and job ticket systems.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.

It’s a plus if you have:

• Associate degree (A.A) or equivalent from a two-year college or technical school; or six months to one-year related experience and /or training: or equivalent
• Experience setting up or adjusting production equipment

Physical & Work Environment

• Prolonged periods of sitting at a desk and working on a computer
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.

Why Join Sheridan?

• Stable, full-time career with a growing company (part of CJK Group)
• Comprehensive benefits after 30 days (medical, dental, vision, 401k)
• Paid time off + holidays
• Overtime opportunities
• Referral bonuses & employee discounts
• Safety-first culture (PPE provided, shoe reimbursement)
• Real opportunity to learn skilled equipment and advance

About Us

Sheridan is part of the Sheridan Group, a leader in print manufacturing. We produce high-quality printed materials for publishers and organizations nationwide—and we invest in the people who make it happen.

Apply Today

If you’re ready to learn a skilled trade and build a career, we want to hear from you.

Sheridan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at 734-475-9145 option 3 or careers.sbi@sheridan.com.

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