Job Description

As an Account Manager at Idoven, you will own the post-sale relationship with our strategic clients — including pharma companies running clinical studies and medtech partners deploying our platform across hospital networks. Your goal is not to attend endless meetings; it is to make our clients self-sufficient, commercially successful, and deeply loyal.

Concretely, this means you will train and enable client sales forces so they can drive adoption within their own hospital networks, rather than Idoven doing it for them. You will be the trusted interface between Idoven and the client's commercial and clinical teams — understanding their business deeply and translating it into product priorities and success plans.

What You'll Do

• Own a portfolio of strategic accounts: track health, commercial progress, and renewal risk proactively.
• Train and enable client-side sales and clinical teams so they can independently promote and expand Idoven's platform within their organizations.
• Build strong working relationships with key stakeholders at the client (commercial leads, medical affairs, IT, procurement).
• Identify expansion opportunities within existing accounts and coordinate with the commercial team on upsell and cross-sell.
• Act as the voice of the customer internally: collect structured feedback and translate it into product requirements and priorities.
• Manage onboarding, go-live support, and ongoing success milestones for each account.
• Contribute to building scalable customer success processes, playbooks, and training materials.

Requirements

• +5 years of experience in account management, customer success, or a commercial role within healthcare, pharma, medtech, or health AI.
• Strong understanding of clinical workflows, hospital operations, or pharma commercial structures — you need to speak the language of our clients.
• Commercial drive: you understand that success is measured in renewal, expansion, and client NPS — not in hours spent on calls.
• Excellent communication and presentation skills; able to engage both clinical stakeholders and C-suite audiences.
• Autonomous, proactive, and structured — you manage your accounts with ownership and urgency.
• Fluency in Spanish and English.
• Background in or exposure to healthcare AI, SaMD, or digital health strongly preferred.

Nice to Have

• Experience enabling or training partner/client sales teams in a B2B healthcare context.
• Familiarity with ECG, cardiac imaging, or clinical trial data management.
• Experience at a scale-up or growth-stage healthtech company.

Benefits

🚀 Be part of one of the most disruptive startups in HealthTech and AI and make a difference

🏆 Personal and professional growth as part of a fast-growing, international team

🎧 No corners cut in having the best tech equipment to do your job

🙋 Unlimited remote working environment, where you can choose to work from home and attend our Madrid office whenever you want to

📚 Learning and development opportunities and training budget

💸 Flexible Remuneration

👩🏻‍⚕️ Health Insurance covered by IDOVEN

🏋 Access to Wellhub (Gympass), empowering your physical and mental wellness!

🖥️ Remote Work Allowance for your home office setup!

🌴 23 holidays, your birthday off, and December 24th and 31st half days to celebrate!

😎 Regular team events and Thursday happy hours

And much more!

At Idoven, we believe in hiring top talented people like you - ambitious, forward thinkers who want to make a difference in the world and have an impact.

Diversity & Inclusion

At Idoven, we believe diverse teams build better products. We are an equal opportunity employer and welcome applicants from all backgrounds, regardless of race, gender identity, age, religion, sexual orientation, or disability.