Job Description

Who We Are
Gilchrist & Soames, a division of Guest Worldwide, is a global personal care manufacturer that combines its industry leading hotel amenity manufacturing capabilities with a passion for pure and innovative bath products. We have an unwavering commitment to excellence, environmental stewardship and clean, skin-friendly formulations. For more information, visit www.gilchristsoames.com.
About Guest Worldwide
Guest Worldwide, a Sysco company, is a leading global manufacturer and distributor to the Travel and Leisure industry, providing hospitality products for more than 40 years to over 25,000 well-known hotel chains and independent properties in over 100 countries. Recently achieving 1 billion dollars in annual revenue, Guest Worldwide has grown its business by over 200% in the last 7 years. Manufacturing, distribution, and purchasing resources are strategically located in the United States, Canada, Europe, Asia, and the Middle East, ensuring superior product selection and availability, as well as quick and efficient response to meet virtually every need.
Guest Worldwide is also a wholly owned subsidiary of Sysco. Sysco is a 50-billion-dollar industry leading global food and beverage distribution company, employing hundreds of thousands of employees worldwide and home to the 13th largest sales organization in the world. For more information, visit Territory Manager Verbiage

The Account Manager acts as the primary point person in addressing all customer issues with respect to inventory, shipping, order entry, billing, etc. in an expedient and courteous manner for assigned accounts. In support of the account management team, the Account Manager maintains strong relationships with the property-level purchasing managers and executive housekeepers addressing multiple types of inquiries at the individual account level. This position also provides sales support to Territory Managers and Corporate Accounts as needed.

RESPONSIBILITIES

• Provide information and support on inventory, billing, shipping, placing orders, and follow up for large specialty customers while owning the relationship with the customer at the local account level. Primarily interacts with the local/property-level purchasing manager or executive housekeeper.
• Provides sales support to the Territory Managers and Corporate Accounts team on amenity conversions helping them with Gilchrist & Soames products, samples, information, and inventory position.
• Maintains frequent contact and provides superior customer service, maintains customer data, updates contacts and keeps detailed, and accurate records of all interaction and communication with accounts utilizing Salesforce (CRM).
• Manages and executes the day to day logistics for “specialty account” customers and temporary projects as needed by the Guest Supply or Gilchrist and Soames business units to increase sales.
• Other duties as assigned

Qualifications

Education: Bachelor's Degree or equivalent

Experience: Minimum 2 years of successful sales, account management or customer service experience.