As an Account Manager, you will manage and grow a diverse portfolio of customers across Germany, Austria and Switzerland.

Your customers will range from local laboratories and universities to hospitals, biotechnology and pharmaceutical companies, food and beverage manufacturers, automotive companies, semiconductor manufacturers and many other organisations driving innovation across research, healthcare and industry.

You'll become a trusted partner who understands your customers' needs, helps them navigate our broad portfolio of products and services, and identifies opportunities to strengthen our partnership over time.

This is a proactive sales role where relationship building, curiosity and commercial thinking are just as important as achieving sales targets. You'll engage customers through phone, video meetings and digital channels while collaborating with colleagues across Europe to deliver an outstanding customer experience.

What You'll Do

Build Long-Term Customer Relationships

• Develop trusted relationships with a diverse portfolio of customers.
• Understand customers' scientific, operational and commercial needs through meaningful conversations.
• Help customers identify the right laboratory products, chemicals, instruments and consumables by working closely with our internal product specialists and trusted supplier partners.

Grow Your Customer Portfolio

• Proactively engage existing customers to uncover new opportunities and strengthen long-term partnerships.
• Introduce customers to relevant products, services and solutions across our broad portfolio.
• Deliver against sales goals while creating real value for your customers.

Engage Customers Proactively

• Connect with customers through phone, video meetings and LinkedIn.
• Ask thoughtful questions to understand customer priorities, challenges and future projects.
• Support customers in making the most of our digital tools and online purchasing experience.

Manage Opportunities

• Build and maintain a healthy sales pipeline using Salesforce.
• Follow up on opportunities and keep customer activities well organised.
• Collaborate with Inside Sales and Field Sales colleagues to ensure customers receive the right level of support when needed.

Collaborate Across the Business

• Work closely with colleagues across Sales, eBusiness and Digital teams to continuously improve the customer experience.
• Share customer insights that help improve our products, processes and digital tools.
• Contribute to a collaborative, supportive and high-performing European sales team.