Job Description

Hello! 👋🏽

At Factorial we're looking for a new Account Manager for the French Market to help us boost the company to the next level. 📈

Before digging into much details...

Factorial bets for potential and growth, and we believe diversity and collaboration are the key for rocking the world!

If you seek a place to demonstrate and be accountable of your own success, but you don't meet every point of this Job Description, please, apply anyway!

Are you ready for the challenge? 🚀

About the team 👥

Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.

What you'll do 📝

• Build, engage and develop top quality relationship with our enterprise customers, through regular communication, constant and proactive improvement action plans.
• Manage your own customer's portfolio, keep its information updated on a daily basis and build tracking reports of the status of the accounts.
• Constant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized sales plan.
• Provide after-sales support, Cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.
• Ensure prompt and accurate answers to all clients’ queries offering personalized feedback.
• Promote and explain new products/services and functionalities to existing customers.
• You will work hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable.
• You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.

What are we looking for? 🎯

• French expert speaker & professional in English
• Previous Customer oriented experience; other Sales,Customer Satisfaction, and similar experiences are highly valued!
• You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away!
• Ambitious, self-motivated but team worker, energetic and positive thinker (eyes on the bright side!)
• Committed, organized, proactive problem solver and you love helping people.
• Strong organizational skills with extensive use of CRM tools and portfolio management.
• Decisive and fearless to pick up the phone and support our clients.
• Ready to work in a fast-paced, less corporate, startup environment.
• Eager to take ownership of the company and share improvement points (we have a culture of change!)

Structured Career Paths & Salary from 35.000 to 42.000 OTE (80% fix+ 20% uncapped variable).

Perks of being part of Factorial 😎

Competitive ESOP plan 📈

High growth, multicultural and friendly environment 🤝

Healthy life with Wellhub (Gyms, pools, outdoor classes) 🕺🏻

Alan as private health insurance 🩺

Save expenses with Cobee💰

Language classes 👩🏻‍🏫

Breakfast in the office and organic fruit 🍏

Food discounts with Nora 🍱

Pet Friendly 🐕

Much more that we'll spill during the interview process.

About us 🚀

Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.

Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work.

But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn’t know your company. Every time, you have to give it the context.

Factorial is different. Because it’s inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.

AI isn’t the goal. Giving people back their time is.

Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.

When work changes, so do we.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Our Values 🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our website!