Job Description

Position: Account Manager

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

DUTIES & RESPONSIBILITIES:

• Manage and develop relationships with existing business clients within the assigned territory

• Support customers with renewals, products, and service-related solutions while identifying upselling opportunities where applicable

• Act as the main point of contact for customer accounts and maintain high levels of client satisfaction

• Guide customers through onboarding processes and encourage strategic product adoption

• Monitor customer engagement and proactively identify retention or growth opportunities

• Address customer concerns and help resolve issues impacting product usage or satisfaction

• Maintain regular outbound communication with clients via phone and email

• Provide accurate sales forecasting and maintain updated account information

• Build strong working relationships with both internal and external stakeholders

• Maintain strong product and service knowledge to effectively support customer needs.

REQUIREMENTS:

• Native or proficient French speaker with good command in English (B2 level and higher)

• Previous experience in account management, sales, customer success, or client relationship management

• Strong communication and relationship-building skills

• Commercial mindset with customer-oriented approach

• Ability to work towards individual and team targets

• Strong problem-solving and organisational skills

• Good knowledge of Microsoft Office tools

• Ability to work in a fast-paced and target-driven environment

• Confidence in handling outbound client communication.

BENEFITS:

• Private health and life insurance including dental and eye care

• Access to corporate gym facilities

• Daily performance allowances based on office or hybrid presence

• Performance-based bonuses and additional incentive programs

• Structured onboarding and training support

• Relocation support

• And many others!!!