Job Description

About the position

Become the voice of international corporate banking – join the WB Client Services Client Facing Team at ING.

What if your role was about building trusted client relationships, driving solutions, and making an impact every day?

Within WB Client Services, our Client Facing Team plays a key role in supporting international corporate clients across Europe. You represent ING towards the client, coordinate solutions across expert teams, and ensure clients always feel informed, supported, and confident.

We are dynamic, international, and client-focused. We believe great service is not just about solving issues – it’s about building trust and long-term partnerships.

Why this role is different

• You will be the primary point of contact (SPOC) for international corporate clients

• You will build strong client relationships and create real impact

• You will coordinate across multiple expert teams to drive solutions

• You will work in a fast-paced, international environment

• You will gain exposure to complex corporate banking services and processes

• You will join a collaborative and supportive team where your ideas matter

This job is for you if

• You enjoy communicating with clients and taking ownership

• You are confident, proactive, and solution-oriented

• You like connecting people, topics, and solutions together

• You are not afraid to speak up, ask questions, and drive things forward

• You want to grow professionally and continuously learn

What you will be doing

• Act as the main contact for international corporate clients

• Coordinate and manage client requests, questions, and escalations

• Ensure clear, professional, and high-quality communication

• Collaborate closely with WB Client Services capability teams and experts across Europe

• Support clients with day-to-day banking activities and solutions

• Build trust by ensuring clients stay informed and supported throughout the entire process

Where you will go from here

This role offers the opportunity to grow within WB Client Services and gain valuable experience in international corporate banking.

You will have the chance to:

• develop strong client communication and stakeholder management skills

• deepen your knowledge of corporate banking services and processes

• collaborate with experts and teams across Europe

• take on more ownership, complex topics, and client interactions over time

• explore future opportunities within WB Client Services based on your strengths and interests

From day one, you will be supported through learning, collaboration, and hands-on experience in a dynamic international environment.

Requirements for the employee

Education

• Secondary education with school-leaving examination

• University education (Bachelor’s or Master’s degree) is an advantage

Language skills

• English – Advanced (C1)

Personality requirements and skills

• Strong communication and interpersonal skills

• Client-oriented mindset and ownership attitude

• Curiosity, energy, and willingness to learn

• Ability to prioritize and coordinate effectively

• Team player with proactive mindset

• Previous experience in customer service, banking, or client-facing environment is an advantage, but not mandatory

​ Wage (gross)

From 1 768 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component. We have various seniority levels open in WB Client Services Desk, so please apply!

We offer you a bunch of great benefits

Friendly working environment

• You build your own working day - flexible working hours and work from home

• Daily working time: 7hrs 45min instead of standard 8hrs

• Daily refreshments - coffee, fruits, drinks

• Fully equipped gym accessible 24 hours / 7 days per week

• Game room with unlimited access

• Modern designed coffee corner and terrace with the grill spot

WellbeING

• Sick leave compensation: up to 80% of the monthly salary

• Life insurance contribution: up to 22,14 EUR/per month

• 3rd pillar contribution: up to 3% from your monthly salary

• 24/7 external mental health support

• Learning opportunities: internal and external learning programs

• Regular teambuildings, social events and communities

YOU/family/friends time

• Extra 3 PERSONAL days per year

• Extra vacation days: up to 10 extra days/per year

• We welcome your ING-positive friends: referrals starting from 1000 EUR

• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award

• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

• Yearly bonus based on your performance and company’s results

• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them

• Home office contribution: 20 EUR/per month

• Discounts from our and your favorite stores: up to 30%

• Warm welcome package for your fresh start

• Pet friendly office