Job Description

About us

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.

As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

About the role

We’re looking for an experienced Account Manager with strong knowledge of the fleet and automotive sectors to oversee a portfolio of fleet accounts. You’ll build and maintain excellent relationships with both external clients and internal operational teams, ensuring seamless service delivery. As we continue to enter an exciting phase of growth at Halfords as a market leader in SMR as well as one of the market leaders with tyres. It’s a fantastic time to join us!

You’ll be responsible for driving revenue and margin growth across your portfolio maximising opportunities within existing accounts while proactively identifying growth opportunities.

Key responsibilities

• Proactively visit, maintain and strengthen relationships with key contacts across your portfolio of Halfords Auto Centre (HAC) fleet accounts
• Deliver revenue and margin growth in line with annual financial targets
• Act as a subject matter expert on all fleet‑related matters, supporting operational colleagues as needed
• Regularly visit HAC operational sites to understand challenges and identify opportunities to drive additional revenue
• Create and maintain strategic account development plans outlining key activities for year, focused on meeting or exceeding sales targets
• Oversee credit and debtor management within your account portfolio
• Working with & supporting internal Fleet Support team to ensure customer service issues are resolved within agreed timeframes
• Share best practice and collaborate actively with colleagues across the business
• Adhere to all company policies, procedures and ethical standards
• Work in alignment with Halfords values in everything you do

About you

• Experience in national account or relationship management, ideally within the automotive sector
• Strong communication skills with the ability to influence and engage at all levels
• Proven ability to build effective relationships with internal stakeholders while demonstrating Halfords values
• Solid understanding of the fleet sector and its operational requirements
• Extensive experience in Customer Relationship Management, with a track record of delivering excellent service
• Confident in analysing data and using insights to support commercial decision making
• Strong awareness of customer and market dynamics with the ability to adapt to changing needs
• Full UK driving licence and willingness to travel across the UK
• Demonstrated ability to exceed sales and margin KPIs

Reward & benefits

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

This is a field-based role therefore will require travel across the UK where required and will receive a company car