The Account Manager - Existing Installations identifies opportunities through key customer contacts and industry information. They locate sources for sale of company products and services, prepares documentation for prospective current customers, and ensures it is communicated appropriately.

Customer and Account Management

• Build and maintain favorable client relationships
• Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
• Assist architects and/or developers with application of company products through layout data and specifications

Portfolio Growth and Retention

• Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
• Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
• Assemble and present information for service, fixed priced repair and modernization
• Identify and pursue potential customers to drive and support strategic growth objectives
• Analyze customer needs and secure desirable business through application of company products and services
• Work with owners and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies
• Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process Management and Administration

• Develop sales proposals and prepare estimates for the sale of company products and services
• Assure full utilization of systems and follow best demonstrated practices (BDP)
• Prepare and maintain required customer information and files in accordance with established procedures
• Work in cooperation with Contract Control on sales contract agreements
• Accounts receivable management for assigned accounts
• Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

• Post Secondary Degree – preferably in Business or Engineering
• 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing and installation of capital equipment
• Proficient in MS Office
• Communication: Communicate clearly and articulately
• Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
• Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
• Persuasion: Motivate customers to act or react in a manner to support business growth
• Presentation: Ability to present materials clearly and engage audience
• Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
• Teamwork: Ability to interact with all levels and be an integral part of the operation

Compensation & Benefits

The base salary range for this position is $62,0000 to $75,000 CAD.

Actual compensation will be determined based on a variety of factors, including relevant experience, education, skills, and market conditions, as well as internal equity considerations, in alignment with our overall compensation practices.

In addition to base pay, this role is eligible for:

Commission

This range represents base salary only and does not include bonus, incentive compensation, or benefits. Eligible employees may participate in discretionary incentive programs based on individual and company performance. A comprehensive benefits package is offered to eligible employees.

We are committed to fair and transparent compensation practices. The salary range disclosed reflects our good-faith estimate of base pay at the time of posting.

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.

We do not use artificial intelligence in our hiring or evaluation process. All hiring decisions are made by authorized human personnel.