Job Description

Account Manager
Home-working with weekly office visit to client site in Birmingham / Warwick

A bit about us
At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate.

We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We’re expanding rapidly to bring digital automation and Gamma-powered services to Enterprise, Public Sector and Small to medium businesses. Both direct and through a growing network of channel partners.
We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
Who are we looking for?
If you are an existing Account Manager or Relationship manager in either the Telcom or SASE sectors looking after large strategic accounts then this could be an interesting role. We are searching for someone who is customer focused, likes to manage relationships and understand customer issues in order to help them sell solutions. You will be targeted on sales however this is more about the relationship side and how you manage the account overall as opposed to solely being targeted on revenue.

What will you be doing day-to-day?
• Support customers in-life with day-to-day queries
• Managing a monthly sales target for incremental salesand contract resigns for your allocated customer base
• Managing sales opportunities on Salesforce using the company's preferred sales methodology
• Be the expert on your customers buying process
• Proactively engaging with customers to build and expand relationships at multiple layers within each prospect – understanding prospect types as well as key organisational roles
• To identify new revenue opportunities for Gamma and develop strategies to exploit them across all specified accounts
• Proactively engaging with customers to identify and resolve issues to maintain and develop customer satisfaction.
• Compiling and presenting service reports for customers when required
• Providing customer updates on network infrastructure updates and planned maintenance
• Maintain an awareness of the prevailing UK market conditions and competitive landscape and exploit any opportunities arising from this knowledge
• Work closely with Quality Assurance to ensure sales verification and compliance with regulatory requirements
• Assisting and supporting the relevant the order and project delivery teams with customer roll outs
• Identify issues, collating and managing any risks to resolution, escalating serious issues in a timely fashion to the relevant parties

What you’ll need:
• Proven track record of effective account management / relationship management in either Telcom or SASE industry sectors.
• Proven experience in managing networking accounts - WAN / SD-Wan etc
• Customer orientated with an organised and logical approach to fulfilling requirements
• Proven track record of closing complex B2B solutions.
• Proven track record of delivering against sales targets
• Capability of understanding customer pain points and requirements
• Good listener and communicator, able to deal with people at all levels of business and with people of varying technical capability
• Ability to bond and build rapport with a wide range of customers and stakeholders
• Customer orientated with an organised and logical approach to fulfilling requirements
• Able to meet customer requirements in terms of flexible working hours to fit in with business needs
• Demonstrable ability to take ownership and manage multiple tasks of varying complexity whilst maintaining attention to detail and accuracy

What do we offer you?
• At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
• Family matters, too. With enhanced maternity and paternity pay and childcare vouchers, we’re here to support you as a parent and help you thrive in your career.
• We care about your future, so our pension plan helps you save for the years ahead with contributions of 4.59% from Gamma, alongside your own contributions.
• Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
• We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.
• And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.

A few things to note
• Unfortunately, we can't offer visa sponsorship or relocation support for this role.
• This role is not allocated to an office but you will be expected to visit the client once or twice a week inBirmingham / Warwick.
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!

Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.
We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.

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