Job Description

Account Manager - Energy

1. Sales Growth & Business Development

Activities

• Prospect for new business opportunities
• Recognize and act on sales opportunities
• Deliver proactive sales efforts and organize face to face meetings
• Support internal and external sales teams

Results/KPI’s

• Sales revenue growth
• New customer acquisition
• Number of customer visits & calls
• Customer retention rate

2. Account Management

Activities

• Manage allocated customer accounts
• Build strong customer relationships
• Identify key contacts at customer organisations
• Provide account ownership and issue resolution

Results/KPI’s

• Customer satisfaction
• Customer account growth
• Accuracy of CRM data
• On-time resolution of customer issues

3. Sales Strategy Implementation

Activities

• Plan work in line with sales strategy and company values
• Implement campaigns and sales activities efficiently
• Coordinate cross-functional collaboration and projects

4. Reporting & Systems Management

Activities

• Monitor and report sales performance internally and to customers
• Register orders
• Maintain customer data in CRM/SAP

5. Continuous Improvement & Professionalism

Activities

• Undertake improvement initiatives
• Work calmly under pressure and meet tight deadlines
• Take on extra duties when required

Results/KPI’s

• Achievement of development goals
• Manager feedback
• Flexibility and task completion under pressure

Experience

• You have at least 5 years of experience in a commercial role, in selling technical packages of products and services, where you were in direct contact with different types of customers.
• Knowledge of MS Office (especially Excel) and CRM software is required;
• Proven experience in selling complex packages or projects, both products and services in an environment where making decisions is complex and the customer is not always the end user.
• Three to five years documented experience as an Account Manager.
• Several years documented experience of B2B sales, often of complex solutions.
• High social competence.

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