Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.
At Arcadis we use digital intelligence and deep human knowledge to create products and solutions in a holistic way. We empower our clients with agile, data-driven insights and technologies that complement our sustainable design, engineering and advisory expertise. We can confidently work in partnerships to address global challenges from climate change and rapid urbanization, to increasing digitalization, socio-economic disruption and societal expectations head-on, all with the common goal of improving quality of life.
As an Account Manager within the One EAM (Enterprise Asset Management) Team, you will report directly to the Account Management Director (EAM) and you will deliver within the One EAM Team in service of our client-centric growth initiatives. This is a diverse role which covers four main areas of responsibility:
You will hold overall responsibility and ownership for the strategic management of Key and Emerging accounts within the EAM Portfolio - many of these accounts will likely be within the Rail Sector. You will develop Arcadis’ relationship as a ‘Trusted Advisor’ for your accounts and maintain medium and long-term account plans focused on client-centric long-term success and growth.
You will work with both the Global Commercial Pricing Director and the Service and Support Hub (SSH) to process Licence, Hosting and Support renewals as well as managing enhancement requests associated with your specific account(s).
You will engage with the wider One-Arcadis network to develop cross-selling opportunities and manage these through to contract execution. You may also be required to develop third-party relationships to deliver to the client’s long-term strategy.
You will work with Programme / Project managers within the EAM Delivery Team to effect hand-over of new clients from delivery phase into BAU continuous improvement.
In addition to your responsibilities relating to your assigned account(s), you will participate in pursuits and bid activities. As a contributing member of a pursuit team, you will work under the direction of a pursuit lead with support from the Bid Management Office to create account-winning content and cost models.
As Enhancement Request manager, you will liaise with SSH, Product Teams and other Account Managers to triage and process a wide range of enhancement requests as they are raised via the service hub across our portfolio of accounts.
You will assess the incoming requests efficiently in partnership with Product Teams and determine whether the request can be fulfilled either by product development or as a chargeable service. Having validated these with client stakeholders and internal Arcadis teams to ensure alignment of expectations, scope, schedule and cost you will develop ROM cost models and liaise with the client and account managers to produce approved proposals to service the clients’ needs.
Digital Enhancement.
This role offers the successful candidate a unique opportunity to demonstrate their Digital Automation and AI capabilities in development of process and tooling which supports our bid-winning activities. This may include (but is not limited to) development of tools to optimise lead qualification, Go/No-Go decision making and content development.
This is a client-facing role, and some UK and EU travel will be required for face-to-face meetings and attendance at industry events etc .(Typically 40% / 2 days/week).
The successful candidate will be able to demonstrate the following:
Advantageous Qualifications & Experience:
Candidates who can contribute any of the following experience will be at an advantage:
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.
#LI-SR3
Arcadis is a leading global partner, delivering transformative projects with businesses, cities and industries. With 36,000 people active in more than 30 countries, we bring together the best minds from around the world to deliver intelligent products and solutions that address the challenges of climate, energy security and diversification, and livable cities.
We take design, engineering, architecture and consultancy to the next level, advising clients at every step of every project. From strategy and planning through to implementation and delivery, we combine our human and digital intelligence to co-create environments that reflect our clients’ business and stakeholder needs.
From creating a citywide sustainable legacy during and after the Paris Olympics to revolutionizing urban transit worldwide with metro systems from Sydney to Toronto, or securing clean drinking water for communities across more than 30 U.S. states, our world-changing solutions leave a positive and lasting impact.
Our work has helped more than a third of the world's communities become more resilient, and hundreds of clients to advance their decarbonization and net-zero goals. Together, we are committed to solving today's greatest problems; creating a blueprint for a better future, designed to thrive.
Arcadis. Improving quality of life.
