Grow with us

About this opportunity:

Join our dynamic team at Ericsson as an Account Manager who would want to be part of our transformation journey as a company and within Market Area Europe, Middle East, and Africa.

This role requires a deep understanding of Ericsson’s product and services portfolio, as well as a comprehensive understanding of your customers' business, operations, and objectives. In this role, you will be responsible for relationship management, business growth and consolidated customer financials like contribution, cash flow and including working capital.

In this role you will lead strategic sales engagements across Ericsson's Networks, CSS, and MS portfolios as well as new enterprise solutions. You will collaborate closely with customers to understand their business priorities, identify opportunities for transformation, and position Ericsson's solutions to create long-term value.

You will collaborate with cross-functional teams including Domains, Service Delivery, Commercial Management, and Product Units to develop winning strategies, manage complex opportunities, and ensure successful business outcomes. This role offers the opportunity to shape customers' technology evolution while contributing to Ericsson's market leadership.

We are searching for an Account Manager who will act responsibly with confident authority, taking accountability for developing business relationships while actively contributing to customer success and generating profitable business for Ericsson.

What you will do:

• Own and develop customer relationships at executive and operational levels.
• Drive sales growth by identifying, qualifying, and closing Core, Cloud, IT, and Digital Transformation opportunities.
• Lead end-to-end sales engagements, from opportunity creation through proposal development, negotiations, and contract closure.
• Develop strategic account plans aligned with customer business objectives and Ericsson's growth strategy.
• Lead commercial negotiations and ensure profitable business growth while managing risks.
• Monitor market trends, customer priorities, and competitor activities to identify new business opportunities.
• Ensure high levels of customer satisfaction and strengthen Ericsson's position as a trusted strategic partner.
• Contribute to accurate sales forecasting, pipeline management, and account governance.

The skills you bring:

• Master of Business Administration, Master of Engineering, or an equivalent level of competence.
• 10+ years of sales experience within the ICT industry.
• Strong technical knowledge across Networks, BSS/OSS and Managed services, Enterprise solution experience is a plus.
• Proven experience managing complex Networks and IT projects.
• Demonstrated commitment to driving ethics and compliance across the organization.
• Previous experience in frontline sales is key, and prior UAE experience is preferred.
• Strong problem-solving and critical thinking skills.
• Cultural awareness within a global team environment.
• Leadership and change management skills.
• Ability to foster teamwork and collaboration.
• Strong financial acumen, combined with innovative and creative thinking.
• Excellent presentation and communication skills.
• Strong interpersonal and social skills.
• Excellent commercial and financial acumen.
• Purposeful with a responsive and initiative-taking approach.
• Perseverance and open-minded, with a passion to learn and succeed.
• Arabic and English language proficiency.