Job Description

The Account Manager is responsible for driving revenue growth for synthetic biology and life science reagent products in Korea. This role is highly customer-facing and requires frequent engagement with academic researchers, biotech companies, and pharmaceutical organizations.

The primary focus of this position is field-based sales activities, including customer meetings, scientific discussions, opportunity development, and relationship management. The Account Manager will work closely with internal technical teams and channel partners to deliver a strong customer experience and expand business opportunities in the Korean market.

Key Responsibilities

Customer-Facing Sales Activities

• Spend the majority of time on customer-facing sales activities, including in-person meetings, lab visits, and scientific discussions with researchers.

• Build and maintain strong relationships with principal investigators (PI), researchers, and R&D leaders in academia, biotech, and pharmaceutical companies.

• Identify customer needs and propose appropriate solutions using synthetic biology products and services.

• Manage customer interactions across the full sales cycle, including opportunity development, quotation, order follow-up, and post-sales support.

Revenue Growth & Territory Management

• Achieve assigned quarterly and annual revenue targets.

• Develop and execute territory plans to expand business in the Korean market.

• Maintain a healthy sales pipeline and deliver accurate sales forecasts.

• Identify and develop new business opportunities within existing and new accounts.

• Monitor market trends and competitor activities within the synthetic biology and life science research markets.
• Provide market insights and customer feedback to internal teams.

• Support the introduction of new products and solutions based on customer needs.

Collaboration & Internal Coordination

• Work closely with technical support teams (FAS / application scientists) to support customer discussions when needed.

• Collaborate with operations and internal teams to ensure smooth order processing and customer satisfaction.

• Maintain accurate records of customer interactions and opportunities in CRM systems.

• Represent the company at scientific conferences, academic meetings, and industry events.
• Support local marketing activities, including seminars, workshops, and customer engagement programs.

Qualifications

Experience

• Minimum 2–5 years of experience in life science sales, preferably in reagents, genomics, or synthetic biology products.

• Experience selling to academic institutions, biotech companies, or pharmaceutical organizations in Korea.

• Experience in customer-facing field sales roles is strongly preferred.

Technical Background

• Basic understanding of molecular biology, genomics, or synthetic biology workflows.

• Ability to communicate scientific concepts effectively with researchers.

Education

• Bachelor’s degree or higher in Biology, Biotechnology, Molecular Biology, or related life science field.

Key Competencies

• Strong customer relationship management skills

• Excellent communication and presentation abilities

• Ability to identify customer needs and translate them into commercial opportunities

• Strong organizational and territory management skills

• Self-motivated and able to work independently in a field-based role

• Ability to collaborate effectively with cross-functional teams

Preferred Qualifications

• Experience selling gene synthesis, NGS, antibodies, or synthetic biology related products

• Experience managing key academic or biotech accounts in Korea

• Familiarity with CRM tools such as Salesforce

• Good English communication skills are preferred

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.