Job Description

About ITS Logistics

Are you ready to build a successful career in a trillion-dollar global industry? ITS Logistics is one of the fastest growing, exciting logistics companies in the United States providing creative supply chain solutions to Fortune 500 companies. With unmatched agility, sense of urgency, and work ethic, ITS commits to a relentless pursuit of excellence and leading from the front to keep the world moving, every day.

What makes us different is our focus on people and culture. We are offering more than just a job, we’re offering career opportunities that you can build your life around. As part of that commitment, we equip our teams with best tools available – including modern AI technology – to help them work smarter, move faster, and focus on high-value work. We need the best talent to continue to invest, grow and win every day and are looking for people with the right mindset – honest, adaptable, and commitment.

When you join our herd, we invest in your personal and professional growth with paid training, providing resources and support to learn everything you need to know about the supply chain industry. We empower you to seize every opportunity and thrive in a fast paced, ever changing environment.

Do you have what it takes? Find out today - www.its4logistics.com

The Account Manager serves as a critical link between ITS and our valued customers. The Account Manager handles key communication with clients, manages, reports, and improves on client-specific performance, and operates as a liaison between warehouse operations and the ITS clerical team. The Account Manager is supported by a small team of direct reports in the Client Services Representative (CSR) role.

Principle Accountabilities

• Oversee a team of 3 – 6 Client Services Representatives, supporting various client accounts while providing day-to-day direction and support to your team
• Serve as an escalatory contact for account-related questions and issues
• Provide proactive and positive communication to clients on account performance, key issues, improvements, and business changes
• Perform weekly audits of client billing with a focus on accuracy and reducing revenue leakage
• Act as a liaison between your client services team and the warehouse operations leadership team, work together to improve the overall client experience
• Assist in creation and maintenance of client-specific standard operating procedures (SOPs)
• Other duties as assigned

Position Requirements

Requirements for this position include, but are not limited to:

• Bachelor’s Degree preferred, but not required
• Five + years of experience in a client facing or customer service environment with WMS/ERP systems experience and progressive experience strongly preferred
• Excellent leadership and organizational skills, advanced problem resolution skills
• Strong verbal and written communication skills
• Solid understanding of MS Office Suite (Word, Excel, Outlook, etc.)
• Positive, team-first attitude and strong work ethic
• Demonstrated ability to multi-task and prioritize needs for multiple clients simultaneously

physical demands

• Must be able to remain in a stationary position at a computer workstation for extended periods while managing administrative operational workflows.
• Frequently traverses the customer support floor to engage with team members, audit workflows, and maintain visibility across the department.

FLSA Status: Exempt