Job Description

Job Title Account Manager
Location Delhi
Industry Software Product (Preferred)
Department Sales & Business Development
Employment Type: Full Time, Permanent
Role Category Enterprise & B2B Sales

About Digitap.ai:
DIGITAP.AI is an Enterprise SaaS company providing high-tech advanced AI/ML, Alternate Data Solutions to new-age internet-driven businesses for reliable, fast, and 100% compliant Customer Onboarding, Alternate Data Solutions for Automated Risk Management, and other Value-Added Services. Our proprietary Machine Learning Algorithms and Modules provide one of the best success rates in the market. We work with the top digital lenders of India & the team brings together deep and vibrant experience in Fintech Product & Risk Management, Fraud Detection, and Risk Analytics.

Roles & amp; Responsibilities:

• As an Account Manager, you will own the responsibility of building, managing, and expanding strategic accounts within your portfolio.
• You will develop long-term relationships with clients by mapping organizational hierarchies and maximizing sales opportunities. Additionally, you will be tasked with identifying and closing new sales opportunities.
• You should bring experience in Account Management or Business Development, ideally from a vendor-to-client perspective. Familiarity with the banking and financial services industry, lending processes, and credit analysis will be considered as an advantage.
• Develop and nurture relationships with key decision-makers (CXOs, BUHeads, Product Heads) within your accounts.
• Build and sustain strong client contacts to foster ongoing relationships and customer loyalty.
• Collaborate with front-end teams and business support functions to deliver training and awareness programs for clients.
• Manage and grow the existing portfolio by farming accounts, building pipelines, and booking revenues.
• Lead solution-based and consultative selling initiatives to address client needs.
• Maintain and deepen business relationships to meet revenue targets through effective retention and negotiation strategies.
• Ensure exceptional customer service and satisfaction across all interactions.
• Understand detailed client requirements and provide customized solutions aligned with their needs.
• Regularly update clients on new features, solutions, and benefits to reinforce brand recall.
• Develop new business initiatives to increase share of wallet within key accounts.

Deliverables for Success:

• Proactively explore client challenges and identify growth opportunities.
• Build and sustain long-term client relationships on behalf of the company.
• Effectively handle client objections, clarifying doubts, and guiding clients towards optimal product solutions.
• Actively gather client feedback to enhance satisfaction and engagement.
• Promote a culture of excellent client service and client delight.
• Achieve and exceed top-line revenue and profitability goals.

Core Competencies:

• Self-motivated and comfortable working independently.
• Adaptable to evolving market and customer needs.
• Strong account management and relationship-building skills.
• 4-6 years professional experience in Account Management.
• Customer-centric approach with excellent networking capabilities.
• Capable of identifying sales opportunities within existing accounts and engaging at the CXO level.
• Experience in conducting customer training sessions and workshops.
• Ability to manage client relationships throughout the complete sales cycle.
• Proficient in Excel, MS Word, and PowerPoint.
• Excellent verbal and written English communication skills.
  
  Education:
  UG: Any Graduate
  PG: Any Postgraduate
  
  Key Skills:
  Client Management
  Communication Skills
  Account Management
  MS Office (Excel, Word, PowerPoint)
  Client Relationship Management