Job Description

Position Title: Account Manager

Reports To: Director - Donations

Department: Growth

FLSA Status: Exempt

Travel 50%-75% of the time to pursue growth opportunities and work with the Manager, Field Operations in various markets.

POSITION SUMMARY

The Account Manager will serve as a representative for America’s Thrift Stores focused on expanding donated thrift supply through various initiatives; securing and managing high volume accounts, donation locations, and fostering partnerships with our charity partners to drive sustained growth across our company’s footprint. This role involves executing growth strategies, prioritizing key initiatives, securing donation opportunities, and capturing market share. The Account Manager will collaborate closely with the Manager, Field Operations to ensure the seamless setup and service of donation opportunities. Additionally, they will lead efforts to strengthen America’s Thrift’s relationships with charity partners while adhering to ethical standards and upholding the values of our partners in the communities we serve.

KEY RESPONSIBILITIES

• Achieve quarterly and annual goals as outlined by the Director of Donations Growth and Development.
• Document, report, and communicate all donations growth activities to key stakeholders.
• Secure donation opportunities from competitors, capturing market share.
• Secure high volume donation opportunities through deals with municipalities and on the secondhand market.
• Foster and manage relationships with charity partners.
• Pursue growth opportunities that maximize ROI on assets and resources.
• Expand the company's presence and market share in current and new markets.
• Work closely with the Manager, Field Operations to ensure efficient deployment of resources for new donation opportunities.
• Adhere to all applicable federal, state, and local laws.
• Comply with company driving policies and annual vehicle checks.
• Follow all company policies and safety standards at all times.
• Communicate effectively with external and internal customers, charity partners, and management via verbal and written methods.
• Critically assess and prioritize opportunities, resources, and strategies.
• Be responsive to internal and external inquiries, addressing questions and concerns promptly.
• Other duties as assigned by management.

QUALIFICATIONS

• High School Diploma or GED required.
• Bachelor's degree or higher in business development, administration or marketing preferred.
• 3-5 years of sales and marketing experience, with a track record of self-motivated success preferred.
• Strong prospecting and sales planning skills.
• Proven ability to interact effectively with senior business leaders, property owners, municipal officials and community figures.
• High level of energy, proactivity, and initiative.
• In-depth market knowledge.
• Exceptional organizational and time management skills with a keen eye for detail.
• Ability to build and maintain relationships with diverse individuals and businesses.
• Strong research, analytical, and planning abilities with attention to follow-through.
• Ability to handle multiple tasks and prioritize effectively.
• Self-motivated with integrity and a strong sense of personal accountability.
• Successful completion of background check, motor vehicle check, and drug screen.
• Valid driver’s license and a clean driving record.

PHYSICAL REQUIREMENTS

• Requires prolonged periods of sitting while driving, traveling, attending meetings, and completing computer-based work.
• Must be able to safely operate a motor vehicle for extended periods while traveling throughout assigned and prospective markets.
• Requires frequent entry into and exit from a vehicle throughout the workday when conducting site visits, meetings, and field activities.
• Involves standing and walking for extended periods while visiting donation sites, businesses, municipalities, charity partners, company locations, and other community sites.
• Requires sufficient mobility to navigate a variety of indoor and outdoor surfaces, including pavement, concrete, gravel, parking lots, sidewalks, and uneven terrain.
• Must be able to bend, stoop, crouch, reach, and perform similar movements when inspecting prospective donation locations, equipment placement areas, and operational sites.
• Requires lifting and carrying materials, supplies, or equipment weighing up to 50 pounds as needed.
• Requires pushing and pulling items weighing up to 25 pounds as needed.
• Involves regular use of a computer, mobile phone, and other standard office and communication equipment.
• Requires the physical capacity to work in both indoor and outdoor environments and tolerate varying temperatures and weather conditions during field activities and site visits.
• Must be able to work safely in active operational environments that may include vehicle traffic, moving equipment, moderate noise levels, and other conditions associated with donation and retail operations.
• Requires travel approximately 50%–75% of the time based on business needs, including travel by vehicle and air and occasional overnight stays.
• Must be able to maintain a flexible work schedule that may include early mornings, evenings, weekends, holidays, and extended travel days as business needs require.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

WHY AMERICA’S THRIFT

Founded in 1984, America’s Thrift is more than a retail company — we are a team driven by purpose, community impact, and opportunity. With stores across the South, we create a unique shopping experience by refreshing our sales floors daily with thousands of new items, making it truly feel like “a new store every day.” Our commitment to organization, affordability, and customer service allows shoppers to discover incredible finds while saving up to 70% off traditional retail prices.

At America’s Thrift, we believe in giving back. Through partnerships with local charities, we help support children facing serious illnesses and individuals impacted by substance abuse recovery. Every donation and purchase contributes to making a positive difference in the communities we serve. We are proud to employ more than 1,500 team members, support local economies, and help keep millions of pounds of reusable goods out of landfills each year.

Joining our team means becoming part of a fast-paced, mission-driven environment where hard work, teamwork, and customer focus are valued every day.

BENEFITS

America's Thrift is proud to offer:

• On-demand pay
• Flexible scheduling options
• Monday–Friday day shift schedules
• Medical, dental, and vision insurance for full-time team members
• Employee discounts
• Paid time off
• Career growth and advancement opportunities
• So much more!!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.