Job Description

SUMMARY/OBJECTIVE

The Account Manager is responsible for managing and growing customer relationships while providing an exceptional customer experience. This role will serve as a key point of contact for customers, providing sales support, product information, pricing, lead times, scheduling, and solutions throughout the sales process.

The Account Manager will work closely with builders, designers, remodelers, and retail customers to support existing accounts, secure new business opportunities, and drive profitable sales growth. This position will also represent Construction Resources at industry events and functions as needed.

Essential Functions & Responsibilities

• Provide excellent account management, sales support, and customer service to all assigned accounts
• Develop and maintain strong relationships with customers and key account contacts
• Identify opportunities to grow existing accounts and generate new business
• Follow up with customers by phone and email to secure orders and maintain relationships
• Provide customers with product specifications, pricing, lead times, and delivery/install information
• Conduct product and service presentations as needed
• Coordinate with internal teams to communicate scheduling changes and job readiness
• Visit jobsites as needed to provide customer and sales support
• Proactively communicate with customers throughout the order and installation process
• Resolve customer concerns and coordinate solutions with the appropriate internal teams
• Follow up to ensure customer satisfaction and successful completion of projects
• Collect deposits and outstanding balances as needed
• Assist with collections when necessary
• Attend sales meetings, training, and company functions as required
• Participate in industry events, sponsorships, and networking opportunities as needed
• Work with internal partners, including National Account Management and Customer Service, to address field issues and provide solutions
• Work retail leads as assigned, particularly within fireplace and surround product categories
• Maintain a strong understanding of Construction Resources products, services, and processes

Competencies / Skills / Abilities

• 3–5 years of experience in account management, sales, customer service, or the construction industry
• Hands-on knowledge of construction-related products and/or sales preferred
• Strong relationship-building and customer service skills
• Self-motivated and driven to achieve sales and account growth goals
• Ability to communicate effectively with customers and internal teams at all levels
• Strong problem-solving and follow-up skills
• Excellent organization and time-management skills
• Computer literate with working knowledge of Microsoft Office
• Ability to manage multiple customer accounts and priorities simultaneously
• Must possess a valid driver's license and maintain a good driving record

BENEFITS

Medical

Dental

Vision

Employer Paid Basic Employee Life and AD&D Insurance

Employer Paid Long Term Disability

Flexible Spending Accounts

Voluntary Short-Term Disability

Voluntary Life and AD&D Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

EEO

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

PRIVACY NOTICE

We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.