Job Description

We're hiring an Account Manager for the DACH market!

Empower fitness and wellness businesses to succeed through technology, driving customer retention, engagement, and expansion at scale.

At bsport, we're on a mission to empower fitness and wellness businesses with the tools they need to grow, operate efficiently, and deliver exceptional customer experiences.

As we continue to scale across Europe, we're looking for an Account Manager to own and grow a large portfolio of SMB customers across the DACH region.

You'll be responsible for protecting and growing recurring revenue while continuously finding smarter, more scalable ways to engage customers. Success in this role is about achieving strong outcomes through focus, prioritisation, and technology—not by increasing effort linearly with portfolio size.

Your day-to-day will include:

• Managing and growing a portfolio of 400–500 SMB customers across the DACH region.

• Driving customer retention and identifying expansion opportunities through product usage and customer insights.

• Prioritising your portfolio based on risk and growth potential to maximise impact.

• Executing scalable customer engagement strategies through campaigns, playbooks, and automated outreach.

• Build low-touch, repeatable playbooks and lean on AI and tooling to extend your reach.

• Maintaining accurate CRM data and proactively escalating at-risk accounts when needed.

• Collaborating with internal teams to improve the customer experience and contribute to process improvements.
  

You would be great fit if you have:

• Previous experience in Customer Success, Account Management, or a similar customer-facing role in a SaaS environment.

• A sharp sense of prioritization and the autonomy to run your own book.

• Strong prioritisation skills and the ability to manage a large portfolio independently.

• A data-driven mindset and confidence using customer insights to guide decisions.

• Strong CRM discipline and a genuine pull toward automating the repetitive stuff.

• Native level in German.

• The ability to manage at scale without losing the human touch.
  

The benefits:
🌅 Vibrant office in Passatge St. Joan, Barcelona, with free drinks and snacks.
💻 Hybrid working model: 1 remote day per week, plus 15 extra remote days per year.
🐼 Health insurance with Alan, fully covered by the company.
🤸‍♀️ Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps.
💳 Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way.
🌍 A diverse, collaborative workplace - join an international team!
⛱️ Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule.
🛏️ Feel supported with paid sick leave, because your health always comes first.

The hiring process:

• Discovery Call with Charlotte, Talent Acquisition (30min)

• Interview with Sarah, your future team member (30 min)

• Interview with François, your future manager (30 min)

• Meeting with Kevin, our VP Growth and Customers (30 min)
  

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.

See you 👋🏼