Job Description

Who We Are

Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic thinking, and enterprise intelligence to drive measurable business outcomes.

For more than a decade, we have built our business around one belief: the best technology makes great people better. Our teams of strategists, creatives, analysts, and technologists use Omega, our AI operating system, to surface opportunities faster, investigate what is driving performance, and execute approved work with greater speed and precision. Behind Omega is Iris, our proprietary intelligence layer, built on years of real performance data, strategic frameworks, testing, and learnings from across our client portfolio. AI expands the capacity of our people to think, create, solve harder problems, and make better decisions. Human judgment, creativity, and accountability remain central to how we work.

As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. We partner closely with our clients as an extension of their teams, working across strategy, execution, and measurement to identify what is truly blocking growth and determine what to do next. Our culture is built on people who are curious, ambitious, accountable, and committed to delivering meaningful results for our clients and for one another.

At Power Digital, we believe the future belongs to teams that combine the best talent with the best technology. We are building that future today.

Key Responsibilities:

• Client Relationship Management: Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives. Conduct regular meetings and communication with clients to gather feedback and provide updates
• Cross-Functional Orchestration: Drives alignment across design, development, and strategy teams through clear briefs, timelines, and acceptance criteria, ensuring seamless handoffs and execution.
• POD Coordination & Alignment: Act as the central coordinator across the pod, partnering with Account Directors and assigning tasks to designers and developers to ensure efficient execution. Align priorities, manage resource allocation, and ensure all team members have clear direction, timelines, and requirements to successfully deliver against client goals.
• Communication & Transparency: Communicate project status, updates, and recommendations clearly to clients and internal teams. Own all client communication and ensure stakeholders are consistently informed and aligned.
• Client Portfolio: Manages a portfolio of 5–10 clients simultaneously, owning relationships, delivery, and performance across accounts of varying size, complexity, and scope, while maintaining responsibility for a book of business contributing ~$27K+ in monthly recurring revenue and ensuring high-quality service, retention, and growth. Effectively balances high-touch and lower-touch clients by prioritizing time and resources based on client needs, revenue impact, and growth opportunities.
• Proactive Account Leadership: Anticipates client needs, identifies growth opportunities, and surfaces risks early, bringing forward recommendations and solutions without being prompted.
• Client Retention: Maintain 90% of MRR from your client book of business
• Team Support: Step in to lead as AM across other accounts outside of your book of business when deemed necessary
• AI & Technology Utilization: Leverage AI tools (e.g., for task automation, summarization, QA, and insight generation) to improve efficiency, reduce manual work, and enhance output quality.
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department.
• Market Knowledge: Stay up-to-date with industry trends, emerging technologies, and best practices to provide valuable insights to clients

Key Performance Indicators (KPIs)

• Client Relationship & communication: Acknowledges all client Slack/email messages within 2-3 business hours and provides substantive updates within 1 business day. Share agendas 24 hrs before calls and send meeting recap + action items within 24 hrs after.
• Resource & tools management: Maintain operational excellence across projects by achieving 90% on-time delivery of tasks in Asana each month; ensure 100% ticket hygiene (every active ticket must include acceptance criteria, links/assets, owner, estimate, due date, and status).
• Product quality & results: Ensures a QA rework rate of 5% of deliverables, post-live rate of 2-3 issues per sprint within the entire book of business.
• Client Satisfaction: Achieve an average client satisfaction score of 4.5 out of 5 on feedback surveys within the first 3 and 6 months with the client.
• Client Escalation: Ensure client escalations are resolved and churn is avoided by maintaining 95% escalations closed with the client retained and active 60 days post resolution, proactively and accurately logging 100% of escalations on a weekly basis in the CS Sentiment Sheet

Most Important Things (MITs)

• Assertive Communication: Maintain clear communication with our internal and external teams. Drive agendas, notes, status, and next steps aligning timelines, scope, and outcomes.
• Client Retention: Maintain monthly recurring revenue retention & prevent churn risks.
• Technology Utilization (AI & Tools): Leverage AI and internal tools to improve efficiency, quality, and scalability.
• Cross-Functional Orchestration: Coordinate design/dev/AD seamlessly with crisp handoffs and clear acceptance criteria.
• Proactive Ownership: Anticipate needs, identify risks early, and take action before issues arise.
• Resource Planning & Allocation: Understand pod capacity and capabilities end-to-end; build realistic weekly plans; proactively re-prioritize and reassign as needs change to maintain service quality and hit deadlines.
• Operational Excellence: Impeccable attention to detail, organization, and documentation, own the project lifecycle with clear acceptance criteria, thorough QC, and on-time deliverables.
• Strategy & Execution Balance: Balance strategic thinking with high-quality execution, ensuring ideas translate into measurable impact.

Role Requirements:

• Bachelor's degree in Marketing, Business, Communication, or a related field. Master's degree is a plus
• 1-3+ years of experience in account management within a marketing agency environment
• Strong knowledge of marketing strategies, digital marketing, and advertising concepts.
• Proficiency in using project management and collaboration tools such as Clickup, Basecamp, and Asana
• Excellent communication and presentation skills, both written and verbal.
• Leadership experience with the ability to mentor and guide junior team members.
• Proficiency in agile methodologies, such as Scrum, and the ability to adapt to changing project requirements
• Exceptional organizational skills and attention to detail
• Problem-solving skills with the ability to think critically and strategically
• Proven ability to manage multiple clients at once while maintaining quality and responsiveness
• Experience or familiarity with AI tools to improve workflows and productivity is a plus
• Strong client-facing skills, including the ability to build and maintain relationships
• English proficiency: B2 minimum

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/. If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at recruiting@powerdigital.com before taking any further action in relation to the correspondence.