Job Description

Love media, current affairs and building great customer relationships?

Join Streem's Corporate Account Management team and help some of Australia's leading organisations get the most from our media intelligence platform.

Note: This is a relationship-focused role centred on customer success, onboarding, platform training and strategic support (not cold calling or new business development).

If you enjoy working with customers, solving problems and staying close to the news cycle, we'd love to hear from you!

About the role

As an Account Manager, you'll own a portfolio of enterprise clients across a diverse range of industries. You'll become a trusted partner, helping customers maximise the value of Streem through proactive support, platform expertise and strong relationship management.

Working closely with internal teams, you'll advocate for your clients, identify opportunities to improve their experience and ensure they have the tools and insights they need to respond to the media landscape as it evolves.

No two days are the same, but you'll spend your time:

• Building trusted relationships with enterprise customers.
• Onboarding new users and delivering engaging platform training (virtually and in person).
• Configuring and maintaining client accounts, including creating keyword and Boolean searches.
• Helping customers solve challenges and uncover new ways to use the platform.
• Monitoring developing news and escalating significant media events when required.
• Producing reports, media summaries, transcripts and other client deliverables.
• Working closely with Product, Support and other internal teams to advocate for customer needs.
• Ensuring client requests are completed accurately and on time.

About you

You're someone who enjoys working with people, takes ownership, and genuinely cares about delivering a great customer experience.

You may currently work in Account Management, Customer Success, Client Services or a similar customer-facing role and be looking to build your career in a fast-moving SaaS business.

You'll ideally bring:

• 1–2 years' experience in Account Management, Customer Success, Client Services or another customer-facing role (SaaS experience is highly regarded).
• Excellent relationship-building and communication skills.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive, solutions-focused approach to customer support.
• Confidence in explaining technical concepts to non-technical users.
• A genuine interest in Australian media, news and current affairs.

Bonus points if you have experience with:

• Media monitoring, media intelligence or social listening platforms.
• CRM systems, project management tools or Excel.
• Boolean search queries.
• Communications, Media, Journalism or Public Relations.

If you don't tick every box but think you'd be a great fit, we'd still love to hear from you.

Why Streem?

Streem is a leading Australian media intelligence company, delivering real-time monitoring across print, online, broadcast, podcasts and social media to more than 1,000 organisations across Australia and New Zealand.

Our clients rely on us to understand what's happening in the media as it happens—and our people are at the heart of making that possible.

When you join Streem, you'll enjoy:

• Hybrid and flexible working.
• A collaborative and supportive team environment.
• Exposure to leading Australian brands, government and corporate clients.
• $3,000 annual professional development allowance.
• Catered lunches and a fully stocked snack kiosk.
• Extra paid leave, including Birthday, Wellbeing, Volunteering and Blood Donation Leave.
• Generous parental leave.
• Dog-friendly Surry Hills office, just five minutes from Central Station.
• Talent referral bonuses, corporate discounts, salary sacrifice options and more.

Ready to apply?

If you're passionate about media, enjoy building lasting customer relationships and want to grow your career with one of Australia's leading media technology companies, we'd love to hear from you.

At Streem, we believe our best work comes from diverse perspectives and experiences. We're committed to creating an inclusive workplace where everyone feels welcome, supported and empowered to succeed.