Job Description

We’re on the hunt for a media geek with a knack for creating and upholding stellar client relationships to join our dynamic Corporate Account Management team.

Media is a 24/7 business, and so is Streem. We’re looking for a dedicated, energetic, and commercially minded individual to join our team of Account Managers, working closely with a diverse portfolio of enterprise clients to stay ahead of the news cycle and maintain positive relationships.

About the role

As an Account Manager, you’ll act as the custodian of your own client portfolio composed of enterprise organisations across a diverse range of industries. You will act as a bridge between our clients and the broader Streem team, offering operational support, expertise and platform training, whilst being an internal advocate of your client’s Streem experience.

Your role will strike a balance between client-facing and behind-the-scenes tasks. You’ll have the opportunity to tailor Streem’s powerful platform to best suit your clients’ dynamic needs, whilst also finding your own unique voice as a media monitoring aficionado.

Every day as an Account Manager is unique; you’ll be guided by your clients' media coverage and PR needs. On a day-to-day basis, you’ll generally be responsible for:

• Establishing, customising and maintaining client Streem accounts, including the creation of keyword searches (i.e. Boolean searches).
• Building, maintaining and developing strong client relationships.
• Delivering platform training to end users, through virtual and face-to-face sessions.
• Collating and escalating client feedback, advocating for their needs internally.
• Proactively identify and escalate critical events and/or developing news relating to clients.
• Strategising solutions to client challenges and opportunities for relationship development.
• Producing a range of client reports, transcripts, summaries and downloadable media items.
• Ensuring all client-related tasks are completed in an accurate, productive and timely manner.

Why Streem?

Streem is a leading challenger in the media intelligence space. We deliver comprehensive and real-time monitoring of print, digital, TV, radio, podcasts, and social media to over 1,000 of Australia and New Zealand's most influential organisations.

We’re driven by one mission: to deliver a complete media intelligence solution, backed by a team that cares. Our team brings a deep understanding of the Australian and New Zealand media landscapes, backed by an intuitive platform and an expertly curated, meticulously maintained in-house source base. Rain or shine, our local team is dedicated to ensuring that our clients are able to interpret and respond to media coverage, as it unfolds.

About you

This role is ideal if you are dedicated to providing top-tier support to a diverse clientele. We’re looking for someone who is confident in their ability to adapt to customers' unique needs, informed by a strong sense of initiative and a keen interest in Australian media and public affairs.

A few specific skills we’re looking for include:

• 1-2 years of direct account management or customer success experience (preferably in a SaaS environment);
• Strong client-facing skills, with an ability to take initiative, adapt to changing priorities and resolve challenges in a composed manner;
• Strong time management skills, with the ability to proactively manage conflicting priorities and deadlines in a fast-paced environment;
• Excellent verbal and written communication, with an ability to express technical information to diverse, non-technical audiences;
• Strong collaboration skills and the curiosity to learn new skills and technologies;
• An interest in and understanding of the Australian media and news landscape.

Other skills and qualifications that are beneficial, but not required, include:

• A degree in Communications, Media, Public Relations, Journalism, or another relevant field (completed or in progress);
• Prior experience using or working with media monitoring, intelligence or social listening tools;
• Confidence working with Excel, project management tools, CRM tools or Boolean queries.

We’re building a team with varied strengths and backgrounds, so please don't be discouraged from applying if you don't meet all the skills requirements. Whether you’re early in your journey or looking for your next step, we’d love to hear about what you can bring to the Streem team.

Our culture

Headquartered in Surry Hills, Streem’s culture is built by our team’s passion for the media, energy and ambition for excellence. We’re a proactive crew who champion collaboration, life-long learning, and top-tier service delivery. As a part of the team, you’ll enjoy awesome benefits, including:

• 🧑‍🍳 Catered lunches and a snack kiosk
• 🌴 Bonus paid leave days (e.g. Birthday, Volunteering, Wellbeing and Blood Donation Leave)
• 🐣 Generous parental leave scheme (i.e. Streem top-up)
• 💻 Hybrid and flexible working environment
• 🐶 A dog-friendly Surry Hills HQ (just 5 minutes from Central).
• 🤑 $2,000 Talent Referral Bonus
• 🎓 $3,000 p.a. Upskilling Bonus
• ⭐ Corporate discounts, annual flu vaccinations, salary sacrifice options, novated vehicle leasing, and a complimentary subscription to Headspace Care.

If you have a background in account management, a passion for media and a desire to build meaningful client relationships, apply now! ⭐️

At Streem, we believe that the quality of our services is strengthened by the diversity of the people behind them. As such, we’re committed to cultivating an inclusive workplace where different perspectives, backgrounds, and experiences are welcomed and valued.