Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this Role
The Account Manager will be responsible for maintaining and growing all facets of the internal customer relationship to drive world-class customer satisfaction within the HVAC business segment. They will promote Carrier Controls' capability to increase revenue and market share, support segment needs for quality, delivery, quoting, and new business opportunities. They will also drive and monitor actions within cross-functional business teams. This opportunity is critical and comprehensive in Carrier's fast-paced and growing HVAC Control Box market.
The Account manager will work closely with internal Carrier customers in Charlotte, NC and Monterrey, MX and our SIOP team for factory demand planning, sales forecasting, finished goods inventory management and excess and obsolete resolution. They will also be responsible for coordinating customer communication at the plant and executive levels while maintaining customer dashboards, action registers and tracking customer initiatives.
This position can be based in Charlotte, NC or Remote.
Responsibilities
Customer Satisfaction
Hold regular customer status reviews via zoom and factory visits. Drive customer satisfaction to a highly satisfying level. Maintain customer dashboards, action registers, and track customer initiatives.
Quality
Work with customer factories to ensure products are meeting quality expectations. Define project requirements, priorities and provide overall direction to help coordinate initiatives being led by quality engineers.
Delivery
Review customer factories monthly on-time delivery reports and work with Carrier Controls customer service and Logistics department to achieve 100% OTD. Work with customer service, manufacturing, and sourcing to expedite customer pull-ins or problem shipments.
Forecasting
Work with customer factories monthly to generate an accurate 12-month forecast. Provide market intelligence for each business area to support monthly forecast adjustments.
Quoting
Work with the product manager to determine customer pricing. Generate quote letters for product updates and new product introductions. Review and update product transition plans with Customer Service and the demand planning team.
New Business
Identify new business opportunities and support the product manager in developing Business Opportunity Proposals and engineering development plans. Identify opportunities to grow segment sales year over year.
Required Qualifications
Bachelors degree
4+ years of experience in development and execution of product strategies for customers
Preferred Qualifications
Masters degree
HVAC and refrigeration controls experience
Customer centric focus
Leadership effectiveness across departments and functions
Project and program management
#LI-Hybrid
#LI-Remote
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
