Job Description

Account Manager, COA Licensing (must have relevant experience). Poland, Bulgaria or South Africa. Home or office based

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Part of ICON's Commercialization and Outcomes division, Mapi Research Trust is an independent, not-for-profit organization specializing in patient-reported outcomes and Clinical Outcome Assessments (COAs). For more than 30 years, Mapi Research Trust has collected, curated, analyzed, and distributed COA information to the global scientific community.

Representing developers of Clinical Outcome Assessments, Mapi Research Trust licenses and distributes more than 800 questionnaires worldwide.

The COA Licensing team supports organizations (commercial and academics) seeking to license and implement COAs by providing guidance on permissions, access, available translations, and licensing requirements.

We are seeking an experienced Account Manager, COA Licensing to join our client-facing team. This position can be office-based, remote or hybrid.

As the primary point of contact for a portfolio of client accounts, you will be responsible for managing the full lifecycle of COA licensing projects, from opportunity qualification and proposal development through delivery and account governance. You will partner with clients, copyright holders, and internal stakeholders to ensure successful project execution while maintaining strong, long-term client relationships.

The successful candidate will combine strong project management capabilities with excellent client relationship management skills and experience in COA/eCOA licensing. You will thrive in a fast-paced, multicultural environment, managing multiple priorities while maintaining exceptional attention to detail and customer service standards.

Main Responsibilities

• Serve as the primary point of contact for a portfolio of assigned client accounts, building trusted relationships and ensuring a high level of client satisfaction.
• Manage the end-to-end delivery of COA licensing projects, from request qualification and proposal preparation through project execution and final delivery.
• Analyze client requirements and recommend appropriate licensing and operational solutions.
• Coordinate cross-functional activities with internal stakeholders, copyright holders, and external partners to ensure timely project delivery.
• Lead account governance activities, including business reviews, operational meetings, KPI reporting, and project status reviews.
• Monitor project performance, risks, timelines, and deliverables, escalating issues proactively when required.
• Develop quotations and proposals aligned with client requirements and licensing policies.
• Maintain accurate project documentation and reporting to support quality, compliance, and operational excellence.
• Contribute to continuous process improvement initiatives that enhance client experience and operational efficiency.
• Operate effectively in a global, multicultural environment with clients and colleagues across multiple regions.
• Responsible for strategic account planning, client retention, and identification of opportunities to expand engagement across assigned accounts

To Succeed in This Role, You Will Need

• Minimum 5 years of experience in account management, project management, client services, or a related client-facing role.
• Proven experience in COA and/or eCOA licensing.
• Strong project management and organizational skills, with the ability to manage multiple concurrent projects and competing priorities.
• Demonstrated experience managing strategic client relationships and governance processes.
• Excellent customer service, communication, and stakeholder management skills.
• Ability to confidently lead client discussions and resolve issues in a professional and proactive manner.
• Strong analytical and problem-solving capabilities.
• Exceptional attention to detail and a process-driven approach to work.
• Ability to work independently while collaborating effectively within a team environment.
• Proficiency in English, both written and verbal.
• Good working knowledge of Microsoft Office applications.

Why Join Mapi Research Trust?

• Join the recognized global leader in Clinical Outcome Assessments, with over 30 years of industry expertise.
• Be part of a growing organization within ICON, a leading international healthcare intelligence and clinical research organization.
• Contribute to meaningful projects that support health outcomes research worldwide.
• Work within a collaborative and multicultural team environment.
• Benefit from career development and growth opportunities across a global organization.
• Play a key role in shaping long-term client partnerships while delivering high-impact licensing solutions.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here

Are you a current ICON Employee? Please click here to apply