Job Description

Account Manager

Central England – Remote Based position (need to live in the below territory)

Location: Ideally based in Northamptonshire or the surrounding Central England corridor, with easy access to Oxfordshire, Warwickshire and Milton Keynes.

Territory: This is a field-based role covering a broad geographical territory including Birmingham, Oxfordshire, Cambridge, Norfolk, Warwickshire, Northamptonshire and Worcestershire. Regular travel and in-person restaurant visits are an important part of the role.

Able to cover Territory: Around Birmingham, Oxford, Cambridge, Norfolk, Warwickshire, Northamptonshire and Worcestershire.

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

In this role, you will:

As an Account Manager at OpenTable, you will be a vital partner to our restaurant customers across Central England. You will take ownership of your territory, leading customer retention and driving revenue growth by understanding the priorities and challenges of your restaurant partners and helping them get the most from OpenTable’s technology.

Acting as a trusted advisor and industry expert, you will combine strong relationship management with commercial curiosity, meaningful discovery and data-informed insights. You will proactively engage customers, identify opportunities and risks, and help restaurant partners improve their performance and grow their business.

This is a field-focused role requiring regular travel across a broad geographical territory, alongside virtual customer engagement.

Responsibilities

• Take proactive ownership of your territory, building a clear plan for customer engagement, retention and revenue growth rather than relying solely on inbound customer needs.
• Drive customer retention and revenue growth by identifying appropriate upsell opportunities and ensuring ongoing partnership success.
• Lead meaningful, discovery-led conversations to understand each restaurant’s priorities, challenges and commercial goals, using these insights to identify opportunities and recommend the right solutions.
• Act as a trusted advisor to restaurant partners, increasing product and feature adoption to optimise their online presence and business performance.
• Use customer, marketplace and performance data to uncover opportunities, tell compelling stories and demonstrate measurable value to restaurant partners.
• Identify potential churn risks early and take ownership of proactive conversations to retain valuable restaurant partnerships.
• Plan and execute regular field activity across a geographically dispersed territory, creating efficient travel plans and maximising the impact of in-person customer meetings.
• Provide constructive, data-informed insights to help customers overcome obstacles and maximise the value of their OpenTable partnership.
• Maintain expert-level knowledge of OpenTable products, services, strategic initiatives, the competitive landscape and relevant hospitality trends to bring credible insight to customer conversations.
• Collaborate effectively with Sales and cross-functional internal teams to ensure smooth customer handovers, share market insights and best practices, and deliver a consistent customer experience.

Minimum Qualifications

• Drives with access to own vehicle
• Strong organisational and time-management skills, with the ability to prioritise and manage multiple accounts across a broad territory.
• Proven ability to build trusted relationships and lead effective commercial conversations with a diverse range of customers.
• Strong discovery and listening skills, with the curiosity to understand customer priorities, challenges and opportunities.
• Comfortable using data and insights to influence customer decisions and drive business outcomes.
• Proactive, self-motivated and resilient, with the ability to work independently, travel regularly and take ownership of results.

Preferred Qualifications

• Previous sales or Account Management experience, ideally within the food and beverage or hospitality industry.
• Restaurant or hospitality experience with a strong understanding of the challenges faced by operators.
• Experience managing a geographically dispersed field territory.
• Comfortable using CRM and productivity tools such as Salesforce and Google Workspace.
• Full UK driving licence and ability to travel independently across the territor yincluding managing longer-distance field days where required

Benefits and Perks

• 5 weeks paid vacation
• Private health & dental insurance
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Paid parental leave
• Time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Travel Discounts
• Employee Resource Groups
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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