Job Description

Title: Account Manager, California

Location: Remote, California Resident

Salary: $90K

About PSI

Join Us at PSI - Where You Belong, Grow, and Thrive!

At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.

We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.

What You Can Expect From Us - We know that great work starts with feeling valued. That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.

About the Role

The Account Manager, California in the Licensure team has responsibility for managing and growing an existing portfolio of regional clients, ensuring that the delivery of services meet the scope of the individual contracts and do so in a manner consistent with PSI’s world class service culture. The Account Management team is one of the primary points of contact for our clients and has responsibility for the retention and development our client relationships. They are strategic thinkers and will act as the liaison between clients and our internal support teams.

This is a full-time, permanent role, Monday to Friday. There is occasional travel associated with this role, although the majority of their work can be done remotely.

Role Responsibilities

• Build relationships to understand the client's senior stakeholder initiatives as a partner, not a vendor.
• Foster a positive client relationship by overseeing client requests, addressing issues, resolving escalations and providing appropriate and professional internal communications.
• Ensure contractual commitments and service level agreements are being met.
• Retain and grow contract renewals.
• Promote company image, product and thought leadership.
• Meet and exceed sales objectives for new business and retention.
• Conduct ongoing status calls and account reviews delivering ROI and insights to the client.
• Utilize project management skills to establish deliverables and ensure that all commitments are met on-time and within budget.
• Be accountable for maintaining, reporting and measuring data through Salesforce, Jira and other internal systems. Must become prolific in PSI systems and processes.
• Work closely with Operations and other internal support teams to drive problem resolution and improvements that affect the test taker experience.
• Act as a resource to California and Regional TCA’s when program related questions arise during testing.

Knowledge, Skills and Experience Requirements

• Bachelor’s degree or related work experience may be considered.
• Proven ability to adapt and pivot to changes as part of an evolving product set.
• Strong previous experience in Account Management or Program Management.
• Proven ability to negotiate and to drive conversations with C-level contacts (CEO, CMO, CIO, CFO, Department Directors, etc.).
• Experience of working within a technology company, or other high-growth culture.
• Experience of researching and performing executive presentations.
• Influencing through sound business judgment, a proven ability to negotiate with others, and a proven track record of leading data-driven conversations.

Benefits & Culture

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:  

• Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions
• Generous Time Off: Enhanced paid time off/annual leave policies
• Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:
• US: Dental, vision, life, and short-term disability insurance
• UK: Medical cashback plan including dental, vision, and income protection
• Flexible Spending Accounts (US)
• Employee Assistance Program (EAP): Confidential support whenever you need it
• Work-Life Balance: We understand life happens outside of work, and we fully support flexibility
• Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired
• Future Planning: Tools and support to help you grow personally and professionally
• Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry

At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.