Job Description

Role : Account Manager

Reporting To : Commercial Director

Salary : £35,000 - £45,000 dependent on experience | OTE : £60,000

Working Location : Hybrid | 2 days a week in our Old Street office if London based or 2 days a month in office if outside of London

Account Management | SaaS | PropTech

🏢 About Buildscout

Buildscout is revolutionising lead generation for the UK construction industry. We use real-time planning application data to help contractors, developers, and tradespeople secure high-quality, location-specific jobs before the competition.

Our platform delivers reliable, guaranteed leads, automates outreach, and provides clear visibility on campaign performance and ROI. Buildscout is backed by Searchland, a leading B2B prop-tech company transforming how property data is accessed and used.

👩‍💻 About the Role

We’re looking for a commercially driven Account Manager to own and grow a portfolio of Buildscout customers. Sitting adjacent to Customer Success, this role is focused on driving revenue outcomes across existing accounts - including renewals, upgrades, and expansion opportunities.

You will act as the commercial lead for your accounts, ensuring customers clearly understand the value of Buildscout and translating strong product usage into long-term partnerships and revenue growth.

This role works closely with Customer Success, Sales, Product, and Marketing to align customer outcomes with commercial success.

📌 What You’ll Do

• Own a portfolio of customer accounts, acting as the primary commercial point of contact
• Drive subscription renewals end-to-end, proactively managing timelines and mitigating churn risk
• Identify and execute upsell and expansion opportunities based on customer usage, maturity, and needs
• Lead value-based commercial conversations including pricing, packaging, and contract negotiations
• Partner closely with Customer Success to ensure strong product adoption that supports retention and growth
• Translate customer goals into clear commercial value propositions
• Maintain accurate forecasting for renewals, upgrades, and revenue across your portfolio
• Ensure operational excellence across contracts, billing, and CRM management
• Gather structured customer feedback and collaborate with Product and Marketing to inform improvements

🎯 What We’re Looking For

Essential

• 3 + years experience in Account Management or a commercially focused Customer Success role
• Proven track record of managing renewals and growing existing accounts
• Strong commercial acumen with confidence in pricing and negotiation conversations
• Excellent communication and relationship-building skills
• Highly organised with strong attention to detail and pipeline management
• Comfortable working in a fast-paced, high-growth environment

Nice to Have

• Experience in SaaS, PropTech, or construction-related industries
• Familiarity with CRM tools such as HubSpot
• Experience working in a startup or scale-up environment

🤝 Interview Process

Our interview process is simple and supportive:

• Introductory chat - (30 mins) with our HR team.
• Interview - (30 - 45 mins) with the Buildscout senior team
• Final interview with Buildscout Commercial Director and Searchland CEO

🌟 Why Join Us?

• Flexibility: Hybrid working with two days in our Old Street office
• Wellbeing & balance 25 days holiday + bank holidays, your birthday off, Christmas office shutdown, and a HealthShield employee cash plan.
• Growth & development: Learn across onboarding, customer engagement, and project work, with mentoring and clear opportunities to progress in SaaS.
• Tools & support A MacBook and contribution to a home office setup, EMI scheme, and £500 per year personal growth fund.
• Great culture: Free lunches and team socials (bake-offs, 3 Peaks challenge, staycations, holidays abroad when targets are hit).

🌍 Our Commitment to Inclusion

We are committed to creating an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We welcome applications from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, disability, age, religion, or any other characteristic. If you require any adjustments during the recruitment process, please let us know—we are happy to support you.