Job Description

Not Your Typical Account Manager — You’re the Face of Service

You’re not just someone who checks the boxes. You’re the kind of person who spots the problem before the client even says a word. You thrive on service, accountability, and take pride in the relationships you build.

At City Wide Facility Solutions, we’re looking for a Facility Solutions Manager (our internal title for this Account Manager role) who’s ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services. This is a people-first role that blends client management, operational coordination, and strategic problem solving. You won’t be stuck behind a desk — you’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships.

What You’ll Be Doing:

· Serve as the primary point of contact for an assigned group of commercial facility clients.

· Manage ongoing operations, including inspections, issue resolution, and service quality oversight.

· Build and maintain strong long-term relationships with clients and contractors through consistent, communication and follow-through.

· Identify opportunities to expand service offerings, recommend solutions, manage pricing and logistics.

· Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.

· Work autonomously, backed by a supportive team including the admin staff.

· Use our CRM system to document inspections, manage client data, and route field activities efficiently.

Requirements

What We’re Looking For:

· 3–5 years of experience in facilities, route-based account management, or service leadership.

· Confidence in communicating with both clients and contractors — you know how to keep people informed and aligned.

· Natural problem-solving instincts and the ability to juggle multiple moving parts.

· High level of accountability and organization — you own your outcomes.

· Are a self-starter and confident in your instincts- you are not afraid to tackle a challenge, even if it’s new.

· Are flexible and resilient when faced with rapid-fire demands on your attention.

· High school diploma required; Bachelor’s degree preferred.

· Valid driver’s license, clean driving record, and road warrior mentality.

Benefits

What You’ll Gain:

· Competitive compensation with strong uncapped commission.

· Benefit-rich package: medical, dental, vision, PTO, six paid holidays along with two paid floating holidays

· 401K with company match

· Monthly auto allowance

· Daily visibility and collaboration with senior leadership — your voice matters.

· Real room to advance.

Compensation

Base Salary, Uncapped Commission, Bonus, Auto Allowance

Target OTE $115,000+

Why City Wide?

We’re not just in the building maintenance business — we’re in the relationship business Our team is dependable, positive, and committed to making things better every day with a culture of service including quarterly volunteer days. City Wide invests in people who care deeply about their work and their community.

If you're driven by relationships, service, and results — and you want to grow with a company that leads with trust — we want to hear from you!

City Wide is an Equal Opportunity Employer.