Job Description

At Verisk Canada, our Account Managers sit at the centre of the customer experience, building trusted partnerships, driving adoption of data driven solutions, and ensuring our clients realize meaningful value from day one. As an Account Manager, Analytics, you will work with a diverse portfolio of clients across the insurance, mortgage, and real estate ecosystem, acting as their primary point of contact following the sale.

• Manage customer success for Verisk clients: Insurance Brokers, MGAs, Insurance Mutuals, Mortgage Brokers, Lenders, Appraisers, Appraisal Management, and Digital Real Estate companies
• Focus on onboarding, training, and monitoring volumes based on commitments
• Support the hand-off from sales to operations with account set up procedures, invoicing, internal client information, training and inquiries in the first 90 days of launch.
• Build relationships within accounts and gather information to help sell solutions based on goals and challenges
• Post sale owner responsible for adoption, retention, and account health
• Attend conferences, work in the booth, facilitate demos and network (where required)
• Attend and lead regular customer meetings and check-ins to gather feedback on customer experience, products and opportunities etc.
• Demo products and gather feedback for product team- participate in the internal voice of customer feedback loop to support prioritization
• Act as the liaison between client and internal teams to provide the best possible customer experience.
• Refine onboarding procedures/processes to accelerate the contract-go live period
• Support note taking and project communication with clients through the implementation process
• Work with the data/analytics team on proof of concept/batches to support the sales cycle
• Maintain user guides, video guides and all client facing training materials
• Develop customer specific training material where needed
• Support the transition of new users to client care and act as an escalation point post onboarding and launch
• Cross trained to support alternate roles and lines of business (Precise Inspections) to support alternate roles and lines of business.
• Utilizing Salesforce to review and keep a pulse on new, and existing opportunities. Support the Sales, VP on account alignment within Salesforce i.e. updating contacts, and new leads that are uncovered in new and existing accounts.

• Completion a post-secondary education or possess a combination of education and industry experience
• 3-5 years of previous work experience in a sales or account management role.
• Experience in the insurance or mortgage underwriting industry is an asset

Competencies Required to Succeed:
• Individual must demonstrate the ability to work well independently
• Self-starter with a desire for ownership, curiosity to learn new things and work with diverse teams
• Previously demonstrated ability to communicate effectively both verbal and written
• Strong analytical, problem solving and organizational skills
• A positive attitude with a strong focus on client service; willingness to seek, build and maintain relationships
• Demonstrated ability to be proactive in identifying and implementing solutions
• Proven ability to multi-task in a fast paced and demanding environment
• Exceptional computer skills, including proficiency in MS Office
• Strong data analytics skills
• Experience with ZenDesk and Jira considered an asset
• Able to travel to attend conventions and events

We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks!

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For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions — delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

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