Amico Group of Companies

Account Manager - Amico Accessories

Amico Group of Companies  •  $50k - $60k/yr  •  Richmond Hill, CA (Hybrid)  •  1 hour ago
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Job Description


Account Manager – Amico Accessories
Richmond Hill, ON
Hybrid (2–3 days Remote)

Amico Group of Companies is a leading manufacturer of medical equipment with nine manufacturing facilities and over 1,100 employees across North America. We are committed to innovation, customer success, and employee development, offering opportunities for career advancement, comprehensive benefits, employer-paid vacation, tuition reimbursement, and an employee referral program.

Join the Amico team if you want to work for a company at the forefront of the healthcare industry that values its employees, customers, and products.


The Account Manager is responsible for managing a portfolio of assigned customers and overseeing the complete order lifecycle, from quotation through delivery and post-sales support. This role serves as the primary point of contact for customers, ensuring exceptional service through responsiveness, proactive communication, and a thorough understanding of customer needs.

The successful candidate will work closely with Regional Sales Managers, Project Managers, and cross-functional teams to support business growth, coordinate complex customer orders, and ensure the successful delivery of products and services. As the key "Order Champion," the Account Manager will collaborate across Sales, Production, Shipping, Quality, and Service teams to drive customer satisfaction and operational excellence.

Responsibilities
  • Prepare quotations and validate pricing, product configurations, and customer requirements.
  • Manage the full order lifecycle, including order entry, processing, invoicing, production scheduling, shipment coordination, and delivery tracking.
  • Monitor sales orders and proactively communicate updates on long-term and complex projects.
  • Establish and maintain strong relationships with existing and prospective customers, serving as the day-to-day point of contact.
  • Manage customer interactions via phone, email, and in-person meetings, addressing inquiries, requests, and complaints with professionalism and urgency.
  • Work closely with Regional Sales Managers and Project Managers to support territory growth and key customer initiatives.
  • Provide administrative and logistical support to internal teams and customers.
  • Manage large order banks and coordinate logistical strategies across multiple departments to ensure on-time delivery and customer satisfaction.
  • Act as the customer advocate during complaint investigations and issue resolution activities.
  • Maintain accurate CRM records, documentation, and order notes to ensure clear communication and visibility across teams.
  • Support sales initiatives through order analysis, reporting, trade show coordination, and competitive research.
  • Develop and maintain a strong understanding of Amico products, services, and industry trends.
  • Utilize Microsoft Office applications, CRM systems, and web-based ticketing platforms, including Freshdesk, to manage workflows effectively.
  • Collaborate effectively in a fast-paced environment while supporting team members during periods of high volume.
Qualifications
  • Post-secondary education from a recognized college or university.
  • Exceptional customer service, communication, and relationship management skills.
  • Strong organizational, analytical, and problem-solving abilities.
  • Ability to work independently and collaboratively within cross-functional teams.
  • Comfortable managing multiple priorities in a fast-paced environment.
  • Proficient with Microsoft Office applications and able to quickly learn new systems and technologies.
  • Strong written and verbal communication skills with a professional and positive disposition.
Salary Range: $50,000-$60,000

*Salary will be determined based on candidate's experience, skills and qualifications.
*Only selected candidates will be contacted.

*This is a current, real vacancy that needs to be filled as soon as possible.

For more information, please visit us at  www.amico.com
Amico Group of Companies

About Amico Group of Companies

Amico Corporation, founded in 1974, and the other corporations within the Amico Group, design, manufacture and market a broad range of products for virtually every department in the health care facility. Our mission is to design and deliver state-of-the-art products that facilitate the caregiver's role in providing the best outcomes for patients.

These products are manufactured by the Amico Group of Companies in four facilities in the U.S. and Canada, which occupy over 250,000 square feet.

A very broad range of Products are manufactured by the Amico Group of Companies starting with Air & Vacuum Systems, which deliver gas through our Pipeline Products to the patient. In the Patient Room, the Amico Group of Companies manufacture the Headwall, Clinical products, the Bed, the Furniture, the Lights and the Equipment Mounting Products.

Industry
Manufacturing & Production
Company Size
501-1,000 employees
Headquarters
Richmond Hill, CA
Year Founded
1974
Website
amico.com
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